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From Promise to Practice: How GenAI is Quietly Transforming the Voice of the Customer

Gianluca Ferranti

Wonderflow & HARMAN International's Two Year Journey: Achieving Customer-Centricity With VoC Insights

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Can Cultural Norms Influence eCommerce Reviews? A VoC Analysis of 14 Countries

Voice of the Customer (VoC)

12 KPIs for Customer Feedback Analysts to Prioritize in 2024

Product Development

6 Reasons Why Customers Write Product Reviews

Voice of the Customer (VoC)

What Is Data Scraping In Customer Feedback Analysis?

Product Development

Updated Guide (2025): 50+ Focus Group Questions for Valuable Customer Feedback

Product Development

Understanding Different SKU Types & Limitations as Product Managers

Gianluca Ferranti

Employee Spotlight: Jasper Gonella, Sales Account Executive

Cool Insights: Refresh Your Home Appliance Strategy With Fridge Reviews

Claudia Mengasini

Employee Spotlight: Federico Di Blasi, Operations Specialist & Globetrotter