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NPS vs. CSAT: Importance for Brand Growth

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Lidia Palmi

Soak in New Beauty Insights: 4 Key Findings From Sunscreen Reviews

7 Teams That Can Benefit From A Voice of the Customer Software

Ginevra Strambi Ferrini

Hear the Voice of the Customer in Retail: Why Use VoC in Retail Analytics

What is a Focus Group: Definition, Key Drawbacks, and Better Alternative

Data-Driven Decision Making: How Brands Utilize Consumer Insights

Gianluca Ferranti

What is Customer Experience (CX) Analytics?

Claudia Mengasini

The 3 Pillars of Customer-Centricity

Ginevra Strambi Ferrini

What is Wonder Generative AI & How Does It Work?

Voice of Customer Optimization (VoCO): Turn Feedback Into Action