Analyzing multi-language customer feedback in large volume from different sources is a complex process. With an AI-based technology and years of experience, Wonderflow is helping global brands to become customer-centric. Find out more about our solution.
Wonderflow’s AI-driven Voice of the Customer analysis allows companies to thoroughly analyze customer feedback, identifying the features of the products that need improvement or optimization. By putting the insights in practice, companies drastically improve their ratings and reviews, consequently generating a higher CSAT and sales.
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
Other articles you might like:
Wonderflow's Business Intelligence Research · Nov 24, 2022
Improving Sentiment Analysis: Star Rating Vs. Sentiment Index
In this article, Wonderflow’s Business Intelligence analysts shed more light and clarity on Star Rating and the Sentiment Index score, two very important metrics in sentiment analysis. This may help our readers, particularly current users, understand better why analyzing star rating alone, for example, is not enough to understand what customers want and need and to achieve product success. What is the first thing you do when looking for a product on Amazon? You…
Marketing · Nov 11, 2022
Pet Care Industry: Trends & Growth to Help Improve VoC Programs
When it comes to our furry (feathery, scaly – you name it) friends, brands and consumers alike will do their utmost to satisfy them. In fact, the global pet care market has seen astounding spikes in sales in recent years, particularly during the COVID-19 pandemic. In this article, we look at the ever-growing and competitive world of pet care. In particular, we examine how the 2020 pandemic affected the market and what global trends have…
Market Research · Oct 12, 2022
VoC Analysis: What Are Consumers Really Saying About Tires?
Wonderflow’s Business Intelligence team conducted an original market analysis of the tire industry, including a cross-country comparison. Using our very own advanced natural language processing technology, we’ve uncovered several key trends and insights that tire brands, manufacturers, and marketers can leverage to create effective strategies and improve the consumer experience. In the world’s most advanced countries, on average, 65% of the population owns a car. Vehicle owners living in the U.S. reach 87%. Most…