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NPS vs. CSAT: Importance for Brand Growth

Written By

Lidia Palmi

On

August 6, 2025

Customer Experience (CX)

Voice of the Customer

More Than Another Bill: Why VoC Programs Improve Utility CX

Camillo Moratti

From Start to Finish: How to Use the Voice of the Customer (VoC) in Product Development

How Ratings & Reviews Impact Cosmetic Brands & Top Beauty Trends

Ginevra Strambi Ferrini

The ROI of Customer Feedback Analytics: How Wonderflow Delivers Tangible Business Value

Native Language Analysis vs. Customer Feedback Translation Analysis

From Cannes to Clicks: Why Online Communities Will Shape the Next Era of Customer Intelligence

Gianluca Ferranti

Hear the Voice of the Customer in Insurance: Beyond Claims & Costs

Camillo Moratti

How to Prioritize Product Development

Claudia Mengasini

Product Codes in Reviews Analysis: What, Why, Where, And How