Wonderflow Blog
Market Research · Jan 13, 2022
Beauty brands, do your customers really care about ‘natural’ based on skincare ratings & reviews?
In this raw market analysis based on ratings & reviews, uncover true insights on what customers value most with new skincare products. Beauty brands, take notice!
Interview · Dec 23, 2021
Employee Spotlight: Lucia Manetti, Marketing Specialist
Wonderflow's success is due to its people. In this month's Employee Spotlight, we learn more about our Marketing Specialist, Lucia Manetti!
E-commerce · Dec 22, 2021
2021 Holiday: Consumer trends & how to deck eCommerce with ‘Falalala’ (with infographic)
Amidst the Omicron wave, optimism is high, increasing online spending. Learn 2021 holiday consumer trends and how to raise eCommerce sales.
E-commerce · Dec 02, 2021
It’s time eCommerce companies capitalize on customer sentiment analysis
Online, thousands of people leave their opinions every day. Customers post, tweet, share, and leave reviews on online retailers’ websites and platforms, including Amazon and Trusted Pilot. You can leave your opinion about products you are considering, items you’ve purchased, or services you use. There is a lot of information on the internet that reaches a close network of people giving their opinion and other internet users looking for product information. You may find it…
Interview · Nov 25, 2021
Employee Spotlight: Brenno Pellegrini, Product Designer
We learn more about Brenno, our product designer, in this month's employee spotlight! We appreciate him being the first on the Design team!
Customer experience · Nov 18, 2021
10 Tips on How to Get a Good Net Promoter Score (NPS)
From call center improvements to the rest of the frontline, learn here 10 quick and easy tips on how to improve your NPS score to enhance CX.
Voice of the Customer · Nov 11, 2021
4 Stages of a Successful Voice of the Customer (VoC) Program
Riccardo Osti, a past executive coach in CX, shares what stages are key to building a successful Voice of the Customer (VoC) program.
Customer experience · Nov 04, 2021
Understand CX Analytics + Use Cases and FAQs
Learn about CX analytics here, plus why many brands are slow to adopt data-driven solutions, use case examples and FAQs.
Interview · Oct 28, 2021
Employee Spotlight: Emiliano Varrasi, Client Director
In our Employee Spotlight, we interview the Client Director of the Customer Success team, Emiliano Varrasi, to learn more about him.
Interview · Oct 26, 2021
Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel
Voice of the Customer (VoC) interview: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel, shares insights into improving CX.