E-commerce · Aug 03, 2021
How to optimize and maximize e-commerce sales with a winning selling strategy
ChannelEngine on e-commerce success: By following some simple guidelines, you can optimize and maximize e-commerce sales.
Voice of the Customer · Jul 29, 2021
What common Voice of Customer mistakes are you making?
Adopting Voice of Customer best practices mean everything now. Learn 5 common Voice of the Customer mistakes, plus tips, to succeed.
Customer experience · Jul 22, 2021
Customer-Centricity: Understanding the value of consumer well-being
COVID-19 left distress for many consumers. Learn more about how brands should prioritize consumer well-being to become more customer-centric.
Interview · Jul 20, 2021
Employee Spotlight: Playing 11 Questions with Alessio Libardi
In this Employee Spotlight, Wonderflow played 11 questions with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy.
Voice of the Customer · Jul 15, 2021
Brand Strategy 101: Listen to your customers
Start refining your Voice of the Customer (VoC) strategy by discovering what it really means, why it matters, and ways to plan VoC programs.
E-commerce · Jul 01, 2021
Why and How to Prioritize Customer Retention Over Acquisition in the Future of E-commerce
With more online shoppers, customer retention should be prioritized over customer acquisition. Find out why and how.
Business · Jun 29, 2021
Wonderflow Raises USD$20M in Series B Funding led by Klass Capital
Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital
Business · Jun 24, 2021
Why Emotional Loyalty Matters Most in the Future of CX
Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.
Interview · Jun 21, 2021
Employee Spotlight: Playing 11 Questions with Safà El Koura, Linguistic Expert
As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy.
Business · Jun 15, 2021
More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue
Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.