E-commerce · Aug 03, 2021
ChannelEngine on e-commerce success: By following some simple guidelines, you can optimize and maximize e-commerce sales.
Voice of the Customer · Jul 29, 2021
Adopting Voice of Customer best practices mean everything now. Learn 5 common Voice of the Customer mistakes, plus tips, to succeed.
Customer experience · Jul 22, 2021
COVID-19 left distress for many consumers. Learn more about how brands should prioritize consumer well-being to become more customer-centric.
Interview · Jul 20, 2021
In this Employee Spotlight, Wonderflow played 11 questions with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy.
Voice of the Customer · Jul 15, 2021
Start refining your Voice of the Customer (VoC) strategy by discovering what it really means, why it matters, and ways to plan VoC programs.
E-commerce · Jul 01, 2021
With more online shoppers, customer retention should be prioritized over customer acquisition. Find out why and how.
Business · Jun 29, 2021
Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital
Business · Jun 24, 2021
Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.
Interview · Jun 21, 2021
As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy.
Business · Jun 15, 2021
Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.