Analyst reports and industry recognition

Analyst Reports and Industry Recognition

On the Radar 2019 – Ovum

Leading research Ovum firm highlights Wonderflow’s advanced NLP capabilities that allow users to capture, analyze, and act on unstructured feedback.

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On the Radar 2019 – Ovum

Leading research Ovum firm highlights Wonderflow’s advanced NLP capabilities that allow users to capture, analyze, and act on unstructured feedback.

View the report ▸

On the Radar 2019 – Ovum

Leading research Ovum firm highlights Wonderflow’s advanced NLP capabilities that allow users to capture, analyze, and act on unstructured feedback.

View the report ▸

Industry recognition

Enterprises Must Have One VoC Program, Not Many

Forrester

Leadinig CX research firm Forrester highlights why it is critical for companies to enable a cross-channel view of their CX efforts.

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Wonderflow visualizes customer feedback for executives

451 Research

US-based 451 Research (focused on researching enterprise IT innovation) initiates its research coverage of Wonderflow.

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What struck me about Wonderflow is how it removes two barriers to successfully determining the real reasons behind customer opinion and does much more than come up with an unactionable NPS number. The first is its use and depth of development with NLP, that overcomes survey fatigue, through analysis of what customers are saying, and secondly, adoption by business users not just analysts, through its simple to understand user interface.