Turn VoC Into Winning Decisions

Wonderflow predictive AI makes sense of all types of customer feedback to help you win big in competitive markets

WE SUPPORT THE WORLD'S BEST CUSTOMER-CENTRIC BRANDS

Brands wonderflow has collaborated with: philips pirelli delonghi lavazza wahl

Unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS

  • Unified

    Aggregate in a single place both private and public customer feedback from different VoC sources

  • Granular

    Get accuracy 50%+ higher than generalist engines of the customer insights market

  • Predictive

    Predict the impact of product/service features on business KPIs such as CSAT, NPS, and Sales

  • Simple

    Designed for the non tech-savvy user and acknowledged as “best in class” for its simplicity

The Voice of the Customer your whole business will want to hear

Wonderflow’s AI-based NLP and predictive technology extract value from voice of the customer data like nobody does

cx manager solving problems
beko logo

Thanks to Wonderflow we are finally starting to build our products with data

CX researcher, Beko

For Customer Experience Management

Track customers' thoughts, get in-depth insights

  • Analyze millions of consumer reviews in a single click using top-notch AI

  • Aggregate in a single place private and public feedback from different sources

  • Make clear recommendations on product improvements

  • Create and deliver product collaterals that customers understand

Read the case study
product manager solving voc problems
philips logo

We saved nearly half a million euros by focusing improvements on the product performances, as suggested by data

Product Manager, Philips

For Product Management

Make your products stand out from the competition

  • Create requirements for your development team that match what users want

  • Discover what you don’t know about your products and competitors

  • Learn what your customers would change in your products

  • Validate your assumptions with data you can trust

Read the case study
Customer Care solving voice of the customer problems
colgate palmolive colpal logo

Compared to market research, from customer feedback you truly learn what people think

Brand Manager, Colgate Palmolive

For Brand Management

Measure brand reputation from the customer point of view

  • Address brand promotion

  • Learn how your brand is perceived compared to the competition

  • Manage and improve your online reputation

  • Stay on top of what is being said about your products

Read the case study
brand manager having fun on a couch
logo delonghi group voc

The Wonderboard is like a book you just cannot put down

Care Manager, Kenwood

For Customer Care Management

Cut the costs of your support with AI-enabled feedback analysis

  • Discover issues in advance and reduce customer churn

  • Validate feedback and turn insights into consistent actions

  • Understand at a glance what are the major pain points for your customers

  • Create FAQs and How-to-articles tailored to your customers' needs

Read the case study

Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data too. If a competitor's public feedback is not currently in our Feedback data lake you can request it and it will be added.

What is so special about your NLP analysis?

Well, it is our specialty. We have the most granular and performing ontologies for your industry, ready to be used, without any manual configuration needed on your side. On average, our VoC analysis covers 100 to 150 topics for each product category (3X more granular than any other platform) organized in a multilevel hierarchy, so that you can explore them from most generic ones to more specifics. For each topic, our artificial intelligence can determine its sentiment on a 3-level scale: positive, negative, neutral (used when a topic appears in a question, say coming from a customer support ticket).

Why is Wonderflow so good at R&R analysis?

Rating and Reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication Sofware cuts on average 20%+ errors in the analysis of the insights. If that's not enough, our Semantic knowledge base is the largest in the market for many industries, and our data lake hosts million of high-resolution analyzed reviews. Our predictive AI is just the cherry on top.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually setup custom integration (both in and out) using API.

Why is quality so important in VOC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust for your analytics providers is the quality of data they provide. Few providers have quality insurance and measurement process like the one Wonderflow has. Thanks to our technology, we measure and test the data quality at each step of the data management process: from the collection (in the case of public data) to analysis. For instance, for most consumer goods verticals - where our predictive AI is highly specialized, we hit 82% accuracy (the highest achievable in Aspect Based Sentiment Analysis). We continuously measure and improve its capabilities based on the new data we collect.

Why do I need a single point of truth for the analysis of the Voice of The Customers?

Having VoC silos, often tied to the many different providers used to manage specific touchpoints (one for social, one for support center, one for customer reviews, etc.), prevents departments from speaking the same language when sharing insights from those touchpoints. Companies can overcome this by having a unified analysis system like Wonderflow that extracts insights from all their products' open text feedback. This is the foundation to build a harmonized infrastructure to look at learnings obtained from customer feedback to every department in the same way.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with Our VoC experts — During the meeting you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY

analyst recognizing wonderflow: omdia ferrestern aragorn research

Book a demo with our VoC Experts