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Recommended contentEveryone wants to be more customer-centric, but mastering it is hard.
It is about listening to what your customers are saying. It means truly understanding them, not just measuring keyword frequency or only looking at a narrow sample of products. Analyzing customer feedback to generate actionable insights that fuel strategic decisions isn’t magic: it’s what we do every day.
How a Global 500 company integrates and analyzes over 1.7 million feedback records
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Research firm Ovum highlights the high adoption of our solution by business users
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