Customer Experience Trends, Predicted by Forrester!

We’ve discussed several key consumer behavioral trends in past articles and how brands can leverage such knowledge to prepare for the future of CX.

What to expect

  • Find here why and how consumers are reconsidering offline shopping, based mainly on Forrester insights.

  • What does it mean for brands and consumers alike, particularly in offline shopping?

  • Here are the insights we pulled from Forrester’s Consumer Energy Index and Retail Pulse Survey in June 2021 in response to that question.

About this Webinar

Other info


Insights, VoC, CX

Who spoke

Chris Greco

Product Marketer

Lidia Palmi

Head of Business Intelligence