Extract valuable customer insights with a software that has been defined as “the easiest VoC analytics dashboard.” No one has yet ever complained about something being too easy to use or, at least, not when it comes to analyzing the millions of feedback records.
From "clumpy" mascara to "stinky" body lotions, negative customer feedback can significantly hurt your sales. Wonderflow helps brands prevent setbacks by monitoring the 'hates' and 'loves' of your products. You will always be informed ahead of time.
Download the Skin Care reportAnyone in your company (from product managers to the CEO, marketers, designers, etc.) can grasp our easy-to-digest insights with just a few clicks.
10x higher adoption and retention rates than our competitors’
A platform designed for the non-technical users, but still also powerful enough for data engineers
Spend your time not only digesting the facts, but also making things happen!
Take advantage of the simplest Voice of the Customer Analytics tool, which also shows your entire company valuable competitor insights.
Learn about not only where you can improve, but also where you can perform value engineering without damaging your score.
We are always by your side to help you get the best out of all your data, from CSAT, NPS, to call center transcripts, etc.
Get statistical predictions on how much a given topic could potentially improve your star rating or NPS, all without switching screens or finding the other spreadsheets.
Promote consistent and quality knowledge sharing throughout your entire organization by giving everyone the same access, anytime & anywhere.
Discover what could be for your return on investment and in just a few clicks, all thanks to our best-in-class technology designed with businesses in mind, not the needs of data scientists.
Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
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