Quality is never 
an accident

Analyze your Voice of the Customer data(VoC) with a best-in-class platform. Our unique hybrid approach to text analysis combines an industry-leading team of linguists with top-notch artificial intelligence, resulting in vertical-specific Natural Language Processing engines that will get you an edge on the competition.

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Consistent Quality for Better Insights

From "clumpy" mascara to "stinky" body lotions, negative customer feedback can significantly hurt your sales. Wonderflow helps brands prevent setbacks by monitoring the 'hates' and 'loves' of your products. You will always be informed ahead of time.

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Focus on what's important

Wonderflow provides you with the most accurate sentiment analysis on the market for all of your unstructured text, with no configuration required on your side. Invest your time in taking actions, not in annotating millions of feedback records.

  • Get best-in-class sentiment analysis thanks to our hybrid approach of people and AI

  • Deep dive into your analysis with up to 150 topics and up to 100% higher granularity than its competitors

  • Discover untapped trends in the market usually missed by the naked eye

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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Explore best-in-class sentiment analysis

    Get the highest quality on the market for open text analysis thanks to an accuracy rate up to 50% better than generalist competitors.

  • Leverage an incredible granularity

    Dive into insights from a multilevel analysis, defined by vertical-specific rules giving you over 150 topics for selected verticals.

  • Benchmark against the entire market

    Get a real feel on what your products are doing by benchmarking against your competitors’ “apples to apples” thanks to the inclusion of their public data.

  • Make the complex easy

    Take advantage of the only AI on the VoC market that is able to properly understand the context of sentences and analyze them accordingly.

  • Learn what the customers want from their own voices and identify unmet opportunities.

  • Get the most with a team at your disposal

    We are always by your side to help you get the best out of all your data, from CSAT, NPS, to call center transcripts, etc.

Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts