Want to know which decision would give you the biggest ROI, like a product’s price cut vs. durability improvement? Now you can. Our numbers show your targeted actions’ impact on specific aspects’ rating or NPS.
From "clumpy" mascara to "stinky" body lotions, negative customer feedback can significantly hurt your sales. Wonderflow helps brands prevent setbacks by monitoring the 'hates' and 'loves' of your products. You will always be informed ahead of time.
Download the Skin Care reportWonderflow offers you the most advanced and competitive predictive analysis with your brand’s ratings & reviews or NPS data. Thus, improving the product development process.
Get unique prediction capabilities found nearly nowhere else and to empower your teams to create the best products possible
Understand what customers really care about, what they hope for and prefer with your products, and what’s in it for you in terms of ROI
Discover untapped market potential and trends, especially those that are often overlooked by the human eye
Get statistical predictions on how much a given topic could potentially improve your star rating or NPS, all without switching screens or finding the other spreadsheets.
Discover what could be for your return on investment and in just a few clicks, all thanks to our best-in-class technology designed with businesses in mind, not the needs of data scientists.
Learn about not only where you can improve, but also where you can perform value engineering without damaging your score.
Promote consistent and quality knowledge sharing throughout your entire organization by giving everyone the same access, anytime & anywhere.
Learn what can convince customers to share higher ratings of your brand by looking to their feedback, which is where you may also find new opportunities before competitors do.
We are always by your side to help you get the best out of all your data, from CSAT, NPS, to call center transcripts, etc.
Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
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