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in one place

Unify all of your Voice of the Customer with a dashboard capable of aggregating all of your data. From online ratings and reviews to NPS surveys and contact center conversations, nothing is left behind.

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Analyze consistent information

From "clumpy" mascara to "stinky" body lotions, negative customer feedback can significantly hurt your sales. Wonderflow helps brands prevent setbacks by monitoring the 'hates' and 'loves' of your products. You will always be informed ahead of time.

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Say goodbye to complicated merging spreadsheets

Wonderflow analyzes all of your VoC data in a single platform. See easily what customers are happy about and what they complain for across all touchpoints.

  • Benchmark KPIs across several channels, both private and public

  • Look at the whole picture and identify cross-channel best practices

  • Integrate data from your service, customer experience, and sales solutions

Read our success stories

most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Out-of-the-box integrations

    Wonderflow can connect directly to your CRM or software of choice via API, webhooks, or through manual ingestion.

  • Comparable results

    Having the same analysis engine on all your feedback makes it possible to compare different sources properly.

  • Competitor Data

    Benchmark your products against your competitors’ thanks to the inclusion of their public data.

  • One-stop solution for your insights

    Give access to everyone within your company to VoC insights, so that anyone can make the best decision.

  • Customizable views

    Customize your analysis with ad-hoc filters to see only what's most relevant to you, all done in a click.

  • A team at your disposal

    We are always by your side to help you get the best out of all your data, from CSAT, NPS, to call center transcripts, etc.

Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts