Telecommunication (Telcos)

Wonderflow is made for telecommunication (Telcos) providers, which traditionally relied on centers for getting to the bottom of their customers’ problems. That is until we came around. We collect and analyze data from live chats, calls, social media, etc., and pinpoint the real issues more efficiently. You’d only focus on finding the solutions. 

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  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

happy consumer writing provider review annotated with sentiment analysis

Listen to your customers in one of the most competitive markets to succeed

In order to improve their customer experience, the Italian telecommunication leader, CooperVoce, began collecting Facebook comments and data from customer support chats through Wonderflow.

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"We strongly believe that only through a deep understanding of the customer’s needs can we serve them better and strengthen our market positioning."
Head of Operations and Customer Experience, CoopVoce
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Annotated review with sentiment analysis of a telcos provider

A comprehensive feedback analysis within an intuitive, user-friendly interface

Thanks to our occupation-oriented and industry-tailored dashboard, you can aggregate private and public feedback to get the bigger picture, learn how to retain current customers, and attract new ones. Designed for telcos leaders. 

  • Enhance data driven analysis right across the organization

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Extract valuable insights from transcripts of all phone calls

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Increase customer satisfaction score and make digital transformation happen

The sudden spike in remote working greatly affects people as it does to companies. Wonderflow empowers telecommunication firms to optimize thousands of user experiences by leveraging AI-driven VoC analytics to succeed.

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Voice of the Customer data is the latest leading revenue source for Telcos

The key to effectively managing customer expectations is increasing the focus on speech analytics and call categorization. Thanks to social listening, more and more telecommunication companies are resolving their issues. Wonderflow transforms data analysis into business action. 

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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • A single source of truth

    Combine all public to private feedback that’s been derived from many sources into a single, unified system to get a comprehensive overview and clear analysis.

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  • Transform your call centers into a library of insights and cash flows

    Did you know customer contact centers (CCCs) can help to generate more sales instead of seeming like just another company cost? All thanks to advancements in qualitative analysis of call center data.

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts