Wonderflow is made for telecommunication (Telcos) providers, which traditionally relied on centers for getting to the bottom of their customers’ problems. That is until we came around. We collect and analyze data from live chats, calls, social media, etc., and pinpoint the real issues more efficiently. You’d only focus on finding the solutions.
A comprehensive feedback analysis within an intuitive, user-friendly interface
Thanks to our occupation-oriented and industry-tailored dashboard, you can aggregate private and public feedback to get the bigger picture, learn how to retain current customers, and attract new ones. Designed for telcos leaders.
Enhance data driven analysis right across the organization
Get an accuracy up to 50%+ higher than other generalist engines on the market
Extract valuable insights from transcripts of all phone calls
Increase customer satisfaction score and make digital transformation happen
The sudden spike in remote working greatly affects people as it does to companies. Wonderflow empowers telecommunication firms to optimize thousands of user experiences by leveraging AI-driven VoC analytics to succeed.
Voice of the Customer data is the latest leading revenue source for Telcos
The key to effectively managing customer expectations is increasing the focus on speech analytics and call categorization. Thanks to social listening, more and more telecommunication companies are resolving their issues. Wonderflow transforms data analysis into business action.
Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
Still have questions?
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.