SOLUTIONS BY VERTICAL

Telecommunication (Telcos)

Wonderflow is made for telecommunication (Telcos) providers, which traditionally relied on centers for getting to the bottom of their customers’ problems. That is until we came around. We collect and analyze data from live chats, calls, social media, etc., and pinpoint the real issues more efficiently. You’d only focus on finding the solutions. 

happy man and telecommunication voc
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

Listen to your customers in one of the most competitive markets to succeed

In order to improve their customer experience, the Italian telecommunication leader, CooperVoce, began collecting Facebook comments and data from customer support chats through Wonderflow.

cusotomer logo coopvoce

"We strongly believe that only through a deep understanding of the customer’s needs can we serve them better and strengthen our market positioning."

Head of Operations and Customer Experience, CoopVoce
Read the interview
happy consumer writing provider review annotated with sentiment analysis

A comprehensive feedback analysis within an intuitive, user-friendly interface

Thanks to our occupation-oriented and industry-tailored dashboard, you can aggregate private and public feedback to get the bigger picture, learn how to retain current customers, and attract new ones. Designed for telcos leaders. 

  • Enhance data driven analysis right across the organization
  • Get an accuracy up to 50%+ higher than other generalist engines on the market
  • Extract valuable insights from transcripts of all phone calls
Get a free demo
Annotated review with sentiment analysis of a telcos provider

Increase customer satisfaction score and make digital transformation happen

The sudden spike in remote working greatly affects people as it does to companies. Wonderflow empowers telecommunication firms to optimize thousands of user experiences by leveraging AI-driven VoC analytics to succeed.

Read the case study
man smiling and cards with positive net promoter score

Voice of the Customer data is the latest leading revenue source for Telcos

The key to effectively managing customer expectations is increasing the focus on speech analytics and call categorization. Thanks to social listening, more and more telecommunication companies are resolving their issues. Wonderflow transforms data analysis into business action. 

Get a free demo
team analysing voice of customer

Most trusted feedback analysis solution for consumer-centric firms to drive success


logos of company who trust wonderflow philips dhl gsk resideo delonghi colpal

A single source of truth

Combine all public to private feedback that’s been derived from many sources into a single, unified system to get a comprehensive overview and clear analysis.

Learn More

Transform your call centers into a library of insights and cash flows

Did you know customer contact centers (CCCs) can help to generate more sales instead of seeming like just another company cost? All thanks to advancements in qualitative analysis of call center data.

Learn More

Frequently asked questions

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Contact us

Book a demo with our VoC experts

Start listening to your customers quickly & easily.

During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback
  • See a hands-on demonstration of our NLP and predictive technology
  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY


analyst recognizing wonderflow: omdia ferrestern aragorn research