EXTERNAL DATA | SOCIAL CHANNELS

Learn what matters to your customers with a pro NLP analysis

Filter out the noise from social media data and extract meaningful insights also crossing data coming from different feedback sources and social media management platforms.

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UNIFIED NLP ANALYSIS

Stop leveraging low quality feedback to drive your business

Combined feedback analysis

Extract the real value from social media putting into perspective with the other sources of customer feedback

Identify business opportunities

Learn how to improve your products and brand to meet customers' expectations and grow revenues.

Visualize social sentiment

Use the simplest dashboard to see positive and negative trends of key business topics over time and take action.

Clean social feedback for good

Read only what truly matters. Wonderflow summarizes all the information you need to market your products even better.

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SOCIAL LISTENING

The best decision intelligence comes up with is the deepest social listening

Wonderflow adds an easy-to-understand metric to your customer experience strategy. Identify why some customers are unsatisfied or at-risk with the detection and analysis of hundreds of topics.

  • Detect trends, topics, and mentions across social channels
  • Get the most accurated sentiment analysis
  • Track your brand reputation over time with AI
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PRODUCT EXPERIENCE

Extract fresh insights from social ratings and reviews to better position your brand

Do you know which are the most popular features of your products and services on social media? Extract the relevant information from social media data to match your customers' expectations.

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INTEGRATION FRIENDLY

Integrate Wonderflow NLP analysis with the best SM management platforms

Use your favorite social media data platform in combination with Wonderflow to combine all feedback sources into a single system to get a comprehensive analysis

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COMPETITION TRACKING

Analyze industry trends and the competitors' moves to power your brand

Detect product issues

Identify hundreds of different topics mentioned by customers in their social reviews.

Raise your star rating

Learn what product features are most relevant to increase a product's star rating.

Empower market research

Combine the most advanced techniques for matching, cleaning, and deduplicating feedback.

Keep an eye on the competition

Get insights on products and competitors, as shared by your very own customers.

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Most trusted feedback analysis solution for customer-centric firms to drive success

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Understand the customers' needs and connect them with your brand

Find out who mentioned your products and how and why. Get all the data into the easiest dashboard ever made for the market. Extract key insights to strengthen others' perceptions of your brand.

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Wonderflow's social media analytics improve your customer service

Integrate the power of social media with your customer service strategy. Collect any feedback from people, dig deep into the "why" regarding customer behaviors, and share understandable insights with your team.

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side. On average, our VoC analysis covers 100 to 150 topics for each product category (3x more granular than any other platform) and is organized in a multilevel hierarchy. So, you can explore from the most generic product topics to the more specifics. For each topic, our artificial intelligence can determine customer sentiment on a 3-level scale: positive, negative, neutral. Also, this specific feature of our tool is triggered when a topic pops up in a customer question, such as from an online support ticket.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis. If that's not enough, our semantic knowledge base is the largest market for many industries, and our data lake hosts million of high-resolution analyzed reviews. Wonderflow's predictive AI is simply the cherry on top.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC social media data analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide. However, few providers have quality insurance and measurement processes like what Wonderflow owns. Thanks to our technology, we measure and test the data quality at each step of the data management process - from the collection (for public data) to analysis. For instance, our predictive AI is highly specialized in most consumer goods verticals. In this case, we've hit 82% accuracy (the highest achievable in Aspect Based Sentiment Analysis). We continuously measure and improve its capabilities based on the new data we collect.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared. Companies can overcome this confusion in knowledge sharing by having a unified analysis system like Wonderflow. It extracts insights from all your products' open-text feedback and presents the data in one common language that your entire staff can easily understand. Our tool is the foundation needed to build a harmonized internal infrastructure.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY

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