EXTERNAL DATA | SOCIAL CHANNELS

Learn what matters to your customers with a pro NLP analysis

Filter out the noise from social media data and extract meaningful insights also crossing data coming from different feedback sources and social media management platforms.

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social media analysis on twitter, linkedin, whatsapp, skype

UNIFIED NLP ANALYSIS

Stop leveraging low quality feedback to drive your business

Combined feedback analysis

Extract the real value from social media putting into perspective with the other sources of customer feedback

Identify business opportunities

Learn how to improve your products and brand to meet customers' expectations and grow revenues.

Visualize social sentiment

Use the simplest dashboard to see positive and negative trends of key business topics over time and take action.

Clean social feedback for good

Read only what truly matters. Wonderflow summarizes all the information you need to market your products even better.

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SOCIAL LISTENING

The best decision intelligence comes up with is the deepest social listening

Wonderflow adds an easy-to-understand metric to your customer experience strategy. Identify why some customers are unsatisfied or at-risk with the detection and analysis of hundreds of topics.

  • Detect trends, topics, and mentions across social channels
  • Get the most accurated sentiment analysis
  • Track your brand reputation over time with AI
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social media data user

PRODUCT EXPERIENCE

Extract fresh insights from social ratings and reviews to better position your brand

Do you know which are the most popular features of your products and services on social media? Extract the relevant information from social media data to match your customers' expectations.

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INTEGRATION FRIENDLY

Integrate Wonderflow NLP analysis with the best SM management platforms

Use your favorite social media data platform in combination with Wonderflow to combine all feedback sources into a single system to get a comprehensive analysis

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social media data - female user

COMPETITION TRACKING

Analyze industry trends and the competitors' moves to power your brand

Detect product issues

Identify hundreds of different topics mentioned by customers in their social reviews.

Raise your star rating

Learn what product features are most relevant to increase a product's star rating.

Empower market research

Combine the most advanced techniques for matching, cleaning, and deduplicating feedback.

Keep an eye on the competition

Get insights on products and competitors, as shared by your very own customers.

social media data review

Most trusted feedback analysis solution for customer-centric firms to drive success


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Understand the customers' needs and connect them with your brand

Find out who mentioned your products and how and why. Get all the data into the easiest dashboard ever made for the market. Extract key insights to strengthen others' perceptions of your brand.

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Wonderflow's social media analytics improve your customer service

Integrate the power of social media with your customer service strategy. Collect any feedback from people, dig deep into the "why" regarding customer behaviors, and share understandable insights with your team.

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Frequently asked questions

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

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Book a demo with our VoC experts

Start listening to your customers quickly & easily.

During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback
  • See a hands-on demonstration of our NLP and predictive technology
  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY


analyst recognizing wonderflow: omdia ferrestern aragorn research