Drive success with the most advanced text analysis for product reviews
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions.
Market insights with millions of datapoints
Analyze key trends around your own products and that of your competitors'
Detect product issues
Identify hundreds of different topics mentioned by customers in their product reviews.
Raise your star rating
Learn what product features are most relevant to increase a product's star rating.
Empower market research
Combine the most advanced techniques for matching, cleaning, and deduplicating feedback.
Keep an eye on the competition
Get insights on products and competitors, as shared by your very own customers.
REVIEWS FROM AlL OVER THE WORLD IN ONE PLACE
Access the world’s largest database of indexed consumer reviews
Wonderflow's public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.
Data Quality: One thing your analysis should never compromise on
Designed for success
We built our NLP models hand-in-hand with our customers. So, Wonderflow is the most business- oriented, unified analytics platform.
The most accurate AI for customer review analysis
Our top-notch AI can deliver up to 82% of accuracy with classifying topics in CE and CPG customer reviews.
A granular approach to sentiment text analysis
Our specialized NLP detects over 150 topics per product vertical, delivering trustworthy insights that you use to make decisions.
Expect transparent quality measurement and insurance technology at each step of the data-management process.
The only predictive AI validated by Fortune 500
We're the world’s first predictive and prescriptive VoC analytics solution to show you what's happening, how things are going, what to do, and how to do them. It makes suggestions that reflect the best business outcomes. Plus, real insights backed by Fortune 500 companies.
Most trusted feedback analysis solution for customer-centric firms to drive success
Take your e-commerce to the next level
Get a real feeling of what the data is telling you. Wonderflow identifies and pinpoints the source among all the collected insights. Thus, leading you right to the review. You can always find out why customers are unhappy with a specific feature or why they like it so much.
Turn the customer's suggestions into winning decisions
Most customers review their purchases, giving out not only feedback but often suggestions. The majority of analytics software misses out on these critical notes, but Wonderflow helps you to tap into them with absolute ease.
Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
On average, our VoC text analysis covers 100 to 150 topics for each product category (3x more granular than any other platform) and is organized in a multilevel hierarchy. So, you can explore from the most generic product topics to the more specifics.
For each topic, our artificial intelligence can determine customer sentiment on a 3-level scale: positive, negative, neutral. Also, this specific feature of our tool is triggered when a topic pops up in a customer question, such as from an online support ticket.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
If that's not enough, our semantic knowledge base is the largest market for many industries, and our data lake hosts million of high-resolution analyzed reviews. Wonderflow's predictive AI is simply the cherry on top.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
However, few providers have quality insurance and measurement processes like what Wonderflow owns. Thanks to our technology, we measure and test the data quality at each step of the data management process - from the collection (for public data) to analysis.
For instance, our predictive AI is highly specialized in most consumer goods verticals. In this case, we've hit 82% accuracy (the highest achievable in Aspect Based Sentiment Analysis). We continuously measure and improve its capabilities based on the new data we collect.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
Companies can overcome this confusion in knowledge sharing by having a unified analysis system like Wonderflow. It extracts insights from all your products' open-text feedback and presents the data in one common language that your entire staff can easily understand. Our tool is the foundation needed to build a harmonized internal infrastructure.
Still have questions?
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.