Product Development (R&D)

Mine through tons of texts for insights to competitively position your brand. Our advanced VoC analytics allows you to tackle the heart of every defect, error, and crack to design your latest model until near-perfection.  

Get a free demo
product development R&D
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

product build quality

Research, develop, and design the very things that people truly want and need

Do the most positive reviews tend to dwell on certain elements? Customers know what they need best. So R&D should really be seeking their opinions.

cusotomer logo delonghi
"An excellent consumer insight tool that opens up so many opportunities for us in terms of Product Improvements and NPD. I have since logged in and have already learned some valuable insights with regard to our new products."
R&D Manager, De’longhi Group
Learn more
customer experience cx optimization

Access the world’s largest database of indexed consumer reviews

Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

  • Detect over 150 topics per product vertical

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Up to 100% more granular than generalist engines on the market

Get a free demo
wonderflow image

Discover what you don’t know about your product and competitors’

Generate clear, actionable insights for any roadmap, no matter level of complexity. Easily access insights about your competitors' lineups to gain an advantage over them.

cusotomer logo philips
“We saved nearly half a million euros by focusing improvements on the product performances, as suggested by data.”
Senior Product Manager, Philips
Read the case study
R&D customer review

Learn what your customers would change in your products

Although R&D can't fulfill every individual's wish, they can build better products around the common desires of their target buyers. Make the most important customer wishes come true with the best-in-class VoC analytics.

Get a free demo

most trusted feedback analysis solution for consumer-centric firms to drive success

logos of company who trust wonderflow philips dhl gsk resideo delonghi colpal
  • Validate your assumptions with the most trusted data

    Unify 200+ customer feedback sources into an easy-to-use dashboard and make winning decisions truly based on customer feedback with Wonderflow's unified analytics platform.

    Learn More
  • Meet the most accurate AI for customer review analysis

    Wonderflow's public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

    Learn More

Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts