INTERNAL DATA | NET PROMOTER SCORE

Follow up on user questions and turn detractors into promoters

Quickly find out what your customers like and what they don't so that you can increase your NPS and power your growth.

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NPS ANALYSIS

Understand how to increase your Net Promoter Score

In-depth NPS breakdown

Get a detailed report of your Net Promoter Score feedback and composition on a single screen.

Track your brand's NPS trend

Track your NPS trend over time, filtering data with 10+ parameters.

See the source of the data

Check what your customers are saying so that you can follow up and increase customer satisfaction.

Conquer the neutrals

Some customers are not Detractors, but they're necessarily not Promoters either. We help you, at least, to make them the Passives.

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IMPROVE NPS

Achieve +100% in CSAT and NPS within months for your brand

Wonderflow adds an easy-to-understand metric to your customer experience strategy. Identify why some customers are unsatisfied or at-risk with the detection and analysis of hundreds of topics

  • Uncover the drivers of customer loyalty
  • See the impact of improvements on products and services
  • Extract real-time actionable insights
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CUSTOMER RETENTION

Build customer loyalty with the simplest NPS-growth dashboard

Our granular Net Promoter Score analysis allows you to retain your existing customers while attracting new ones by quickly and easily detecting customer issues as they arise. You'll increase loyalty and gain insightful data in real-time.

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CSAT AND NPS

Net Promoter Score (NPS) vs Customer Satisfaction (CSAT)

While the CSAT measures buyer satisfaction with a product or service, the NPS evaluates long-term customer loyalty and happiness. It is also considered a more accurate and growth-related metric of the customer experience than CSAT.

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Most trusted feedback analysis solution for customer-centric firms to drive success

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The only prescriptive and predictive model validated by Fortune 500

We're the world’s first predictive and prescriptive VoC analytics solution to show you what's happening, how things are going, what to do, and how to do them. Wonderflow makes suggestions that reflect your best business goals. Plus, real market insights that have been validated by Fortune 500 companies.

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A Net Promoter Score Growth solution

Wonderflow is the most business-oriented, unified analytics platform. We focus on helping firms succeed by, for example, calculating their score and identifying customers at risk to improve their customer experience.

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side. On average, our VoC analysis covers 100 to 150 topics for each product category (3x more granular than any other platform) and is organized in a multilevel hierarchy. So, you can explore from the most generic product topics to the more specifics. For each topic, our artificial intelligence can determine customer sentiment on a 3-level scale: positive, negative, neutral. Also, this specific feature of our tool is triggered when a topic pops up in a customer question, such as from an online support ticket.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis. If that's not enough, our semantic knowledge base is the largest market for many industries, and our data lake hosts million of high-resolution analyzed reviews. Wonderflow's predictive AI is simply the cherry on top.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide. However, few providers have quality insurance and measurement processes like what Wonderflow owns. Thanks to our technology, we measure and test the data quality at each step of the data management process - from the collection (for public data) to analysis. For instance, our predictive AI is highly specialized in most consumer goods verticals. In this case, we've hit 82% accuracy (the highest achievable in Aspect Based Sentiment Analysis). We continuously measure and improve its capabilities based on the new data we collect.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared. Companies can overcome this confusion in knowledge sharing by having a unified analysis system like Wonderflow. It extracts insights from all your products' open-text feedback and presents the data in one common language that your entire staff can easily understand. Our tool is the foundation needed to build a harmonized internal infrastructure.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY

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