INTERNAL DATA | NET PROMOTER SCORE

Follow up on user questions and turn detractors into promoters

Quickly find out what your customers like and what they don't so that you can increase your NPS and power your growth.

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NPS ANALYSIS

Understand how to increase your Net Promoter Score

In-depth NPS breakdown

Get a detailed report of your Net Promoter Score feedback and composition on a single screen.

Track your brand's NPS trend

Track your NPS trend over time, filtering data with 10+ parameters.

See the source of the data

Check what your customers are saying so that you can follow up and increase customer satisfaction.

Conquer the neutrals

Some customers are not Detractors, but they're necessarily not Promoters either. We help you, at least, to make them the Passives.

IMPROVE NPS

Achieve +100% in CSAT and NPS within months for your brand

Wonderflow adds an easy-to-understand metric to your customer experience strategy. Identify why some customers are unsatisfied or at-risk with the detection and analysis of hundreds of topics

  • Uncover the drivers of customer loyalty
  • See the impact of improvements on products and services
  • Extract real-time actionable insights
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CUSTOMER RETENTION

Build customer loyalty with the simplest NPS-growth dashboard

Our granular Net Promoter Score analysis allows you to retain your existing customers while attracting new ones by quickly and easily detecting customer issues as they arise. You'll increase loyalty and gain insightful data in real-time.

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CSAT AND NPS

Net Promoter Score (NPS) vs Customer Satisfaction (CSAT)

While the CSAT measures buyer satisfaction with a product or service, the NPS evaluates long-term customer loyalty and happiness. It is also considered a more accurate and growth-related metric of the customer experience than CSAT.

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Most trusted feedback analysis solution for customer-centric firms to drive success


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The only prescriptive and predictive model validated by Fortune 500

We're the world’s first predictive and prescriptive VoC analytics solution to show you what's happening, how things are going, what to do, and how to do them. Wonderflow makes suggestions that reflect your best business goals. Plus, real market insights that have been validated by Fortune 500 companies.

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A Net Promoter Score Growth solution

Wonderflow is the most business-oriented, unified analytics platform. We focus on helping firms succeed by, for example, calculating their score and identifying customers at risk to improve their customer experience.

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Frequently asked questions

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

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Book a demo with our VoC experts

Start listening to your customers quickly & easily.

During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback
  • See a hands-on demonstration of our NLP and predictive technology
  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY


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