Drive your automotive customer experience toward the era of mobility providers. Get deep and personal with your customer feedback analysis to deliver a seamless and reliable service, competent advisory functions, personalized omnichannel channels, and relevant social-media marketing.
Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.
A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.
Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.
Mobility may include different stakeholders whose happiness affects a brand's ROI. Every single day, Wonderflow is on top of dozens of consumer feedback analyses, suggesting also key actions to help improve transport service ratings and both driver and passenger satisfaction for Fortune 500 mobility market leaders.
Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.
71% of consumers check reviews before purchase
64% of consumers check mobile reviews while shopping
84% of consumers trust a review as a recommendation
"Thanks to the Wonderboard, we could track the number of reviews and rating evolution across months and years."
Wonderflow reduces decision-making time and measures impact to close the loop in VoC Analysis. Contribute to the firm's decision-making process by knowing the impact of a specific feature or topic with CX metrics like for CSAT, NPS, and call center. We predict outcomes of KPIs, such as star ratings, to decide what actions generate the best brand ROI.
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Let the voice of your customers drive the future of the mobility experience. Design a more profitable business model in a highly disruptive market using Wonderflow’s unified VoC analytics platform.
Learn MoreValue for the customers is a complex multi-faceted phenomenon. Some of the things we value can be rational, perfectly understood, and lead us from the beginning of the transaction. Others can emerge only later or stay unconscious during the whole process.
Learn MoreYes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
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