The greatest marketers know customer feedback analysis is key to campaign and content optimization. Leverage AI-driven sentiment analysis to better understand your target audience than ever before and to drive conversions.

marketing voice of the customer
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

marketing goals

Cut down on acquisition and retention costs, elevate impact

Minimize “trial and error” situations and get quicker customer insights using Wonderflow. Extract value from the voice of the customer data, sourced from 200+ channels, to create more effective ad copies, landing pages, social media posts, etc.

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marketing manager staring at ratings and reviews

Access the world’s largest database of indexed consumer reviews

Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

  • Detect over 150 topics per product vertical

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Up to 100% more granular than generalist engines on the market

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marketing posts voc

Keep your readers in mind to generate more effective content

Irrelevant content is the top reason buyers don’t engage with vendors more frequently. By analyzing reviews and identifying hot trends, marketers can generate more compelling content. Wonderflow also suggests how to improve based on feedback to target the right people.

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numbers about competitors

Focus on keeping up with your customers but don’t ignore your competitors either

Customers don't talk exclusively about you but about your competitors, too. Wonderflow can show you what they are saying about your products and the alternatives to your brand so that you can gain a competitive edge.

cusotomer logo philips
"The Wonderboard saved me many times when I had to do deep dives and didn’t have time to read all reviews to get insights out of them."
Federico Trani, Global Product Marketing Manager, Philips
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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Make Voice of the Customer valuable for your team, for the business

    Save time and let Wonderflow do the dirty work in analysis collection and reporting. Then get results all in one place while focusing on engaging more with your customers and prospects.

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  • Reach for the stars, reach for the highest NPS possible

    Filter through all the likes, dislikes, emojis, etc., to find out what customers are really saying about your campaigns. Leverage the data to improve the big picture, the net promoter score (NPS).

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts