With Wonderflow, find out what your senders, recipients, and the entire logistic network think by analyzing open feedback for every touchpoint of the customer journey. Plus, track relevant trends and topics on the go and trace all answers back to a single source of truth.
Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.
A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.
Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.
"We have chats, NPA, ‘Straight to the top,’ and website feedback all in one place. By grouping data in Wonderflow, we finally can have a holistic view of our brand."
Wonderflow's unified Voice of the Customer analytics platform has a unique approach to text analysis, combining a team of highly experienced linguistics with top-notch artificial intelligence.
Detect over 150 topics per product vertical
Get an accuracy up to 50%+ higher than other generalist engines on the market
Up to 100% more granular than generalist engines on the market
After leveraging our advanced VoC analytics, a global logistics leader fixated on a key (and repeating) customer complaint about delayed shipments and order tracking. They revamped their communication tactics, such as redesigning their site content with clearer mailing instructions. Ultimately, their number of inquiries and ‘detractors’ were reduced by 5%.
Read the case studyWhen a customer leaves, it’s much harder to bring him back than when you had onboard him. Unfortunately, the majority of unhappy buyers never return. Wonderflow then comes in handy because we help brands improve retention and loyalty programs by using powerful data called your customers’ voice.
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Learn the why behind trends and scores without reaching out to detractors and engaging with them. Find what’s wrong, and take action to fix it, with Wonderflow.
Learn MoreDid you know customer contact centers (CCC) can help to generate more sales instead of seeming like another company cost? All thanks to advancements in qualitative analysis of customer care data.
Learn MoreYes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
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