Make your call center a revenue resource by finding the most recurrent topics in customers' chats. Improve the First Call Resolution and customer satisfaction with Wonderflow's AI customer feedback analysis tool.
Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.
A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.
Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.
In working with Prima Assicurazioni, Wonderflow analyzed their call center's internal feedback data to better understand trending topics mentioned by their customers and enhance the agents' efforts.
"Thanks to Wonderflow, our operators were able to focus their attention on the most critical problems and questions our customers face, thus optimizing our contact center operations."
Internal feedback analysis is vital for insurance brands, that's why Wonderflow protects and processes sensitive data in the safest way possible. It also has no rivals when it comes to analyzing public ratings and reviews, helping you improve your customer acquisition rate.
High-end security: Wonderflow is ISO 27001 certified and fully GDPR compliant
Create action plans to transform insights into sales
Extract valuable insights from transcripts of all phone calls
With the help of Wonderflow, insurance firms could solve multiple issues, such as dissolving the high volume of emails to customer calls and outcompeting other brands. Plus, significantly increasing subscription renewals and enhancing marketing communications.
"The easiest way to assess your company’s performance is to compare it to your competitors’. And consumer reviews on your competitors and their products are often freely available."
The average cost of a customer service phone call is around $40 per interaction ($2.13/minute) and $10 per text interaction. However, the use of AI VoC analytics in customer care can reduce the average handling time by up to 40% - all thanks to ad-hoc agent training. A preventive explanation of simple issues on existing channels* (FAQ, Troubleshooting, Chatbot) can deliver a ~14% cut in interactions.
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Customer care centers can be a profitable resource for companies if call center analytics is leveraged correctly. Discover the value of call centers and how to analyze their data.
Learn MoreCustomers don't just talk exclusively about you, but also about your competitors. Wonderflow can show you what they are saying about your products and give you easy access to insights on your competitors' lineups to gain an advantage.
Learn MoreYes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
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