SOLUTIONS BY ROLE | E-COMMERCE

E-commerce

No matter your role, the online marketplace is where it’s at to find out what the customers are really thinking. Wonderflow can accelerate your feedback analysis process, improve star ratings, increase click-throughs, and much more.

e-commerce roles
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

Increase, monitor, predict the rating of your products

Optimize your product pages based on the rawest customer insights, while improving inventory and item rotation to grow your e-commerce revenue.

cusotomer logo philips

"We can see what customers appreciate on all e-commerce platforms in just a few clicks."

Koos Dekker, Sr. Director Business and Project Mgt Global Brand Licensing, Philips
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ecommerce items ratings comparison

Access the world’s largest database of indexed consumer reviews

Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

  • Detect over 150 topics per product vertical
  • Get an accuracy up to 50%+ higher than other generalist engines on the market
  • Up to 100% more granular than generalist engines on the market
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customer experience cx optimization

Raise customer lifetime value while reducing customer churn

Re-stocking fees are one of the major expenses for e-commerce professionals to succeed. Use Wonderflow’s unified VoC analytics to understand your customer better than ever before while lowering return rates.

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ecommerce manager

Be ready for the omnichannel approach, get the best qualitative feedback analysis

Optimize your omnichannel marketplace strategy with a unique way of doing customer feedback analysis. Our AI can automate multilingual feedback texts to uncover the most accurate sentiment, the hottest trends and topics, and your greatest competitors.

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Sentiment analysis on user Reviews thanks to wonderflow

Most trusted feedback analysis solution for consumer-centric firms to drive success


logos of company who trust wonderflow philips dhl gsk resideo delonghi colpal

Customers spend 31% more when a business has positive reviews

So how exactly can you ramp up your ratings? Using our analytics, you’ll pinpoint precisely why certain products/services score low, including your competition, and where/how to improve.

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Unify, Synchronize, and Attack

Over 50% of online transactions occur on those -/+ 5-inch touchscreens. Customers are increasingly shopping online. With the e-commerce boom, the battlefield attracts new competitions and new opportunities.

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Frequently asked questions

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Contact us

Book a demo with our VoC experts

Start listening to your customers quickly & easily.

During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback
  • See a hands-on demonstration of our NLP and predictive technology
  • Discuss your use cases and the impact of VoC data on your business goals

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analyst recognizing wonderflow: omdia ferrestern aragorn research