No matter your role, the online marketplace is where it’s at to find out what the customers are really thinking. Wonderflow can accelerate your feedback analysis process, improve star ratings, increase click-throughs, and much more.

e-commerce roles
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

ecommerce items ratings comparison

Increase, monitor, predict the rating of your products

Optimize your product pages based on the rawest customer insights, while improving inventory and item rotation to grow your e-commerce revenue.

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"We can see what customers appreciate on all e-commerce platforms in just a few clicks."
Koos Dekker, Sr. Director Business and Project Mgt Global Brand Licensing, Philips
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customer experience cx optimization

Access the world’s largest database of indexed consumer reviews

Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

  • Detect over 150 topics per product vertical

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Up to 100% more granular than generalist engines on the market

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ecommerce manager

Raise customer lifetime value while reducing customer churn

Re-stocking fees are one of the major expenses for e-commerce professionals to succeed. Use Wonderflow’s unified VoC analytics to understand your customer better than ever before while lowering return rates.

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Sentiment analysis on user Reviews thanks to wonderflow

Be ready for the omnichannel approach, get the best qualitative feedback analysis

Optimize your omnichannel marketplace strategy with a unique way of doing customer feedback analysis. Our AI can automate multilingual feedback texts to uncover the most accurate sentiment, the hottest trends and topics, and your greatest competitors.

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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Customers spend 31% more when a business has positive reviews

    So how exactly can you ramp up your ratings? Using our analytics, you’ll pinpoint precisely why certain products/services score low, including your competition, and where/how to improve.

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  • Unify, Synchronize, and Attack

    Over 50% of online transactions occur on those -/+ 5-inch touchscreens. Customers are increasingly shopping online. With the e-commerce boom, the battlefield attracts new competitions and new opportunities.

Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts