Customer Experience (CX)

As a CX professional, you’re more concerned with exceeding your customers’ expectations. You’re in the right place: discover, track, and optimize every touchpoint using the best user-oriented analytics tool.

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  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

improving cx and bx with wonderflow

Connect CX and BX: Catch up with growing expectations for better experiences

Companies are fast moving beyond the CX philosophy and organizing themselves entirely around delivering exceptional experiences. This is where Customer Experience meets the Business of Experience (BX) and where you can be with the help of Wonderflow.

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"Thanks to Wonderflow, we found new opportunities to optimize our customer experience using the VoC."
Cyrella Hofman, Customer Experience Manager, DHL
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Access the world’s largest database of indexed consumer reviews

Wonderflow's public-data-collection engine collects reviews from hundreds of online channels with 99% accuracy. It then prepares the data for any analysis, thanks to its 6-level cleaning and deduplication processes.

  • Detect over 150 topics per product vertical

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Up to 100% more granular than generalist engines on the market

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Start small with details that matter most, ending with a clear big picture

CX pros know to start small, then steadily build up. Wonderflow first helps to identify the itty-bitty details of the customer problem. Next, use the small facts that have a big voice to redesign/improve products and ads. Then, results become more obvious, via rating scores and your NPS.

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"Customers cannot tell us what the next significant innovation is, but they can leave breadcrumbs and clues to help us solve it."
VP of Consumer Engagement, Estée Lauder Companies North America
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mobile customer experience and deliverables

Create and deliver valuable product collaterals that customers understand to meet customers’ ever-growing expectations

No experience is perfect, but with the help of Wonderflow, you’ll nearly achieve it. Wonderflow’s enterprise-ready NLP models allow you to deliver the right information at the right time and keep your customers happy and engaged.

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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Regardless of industry, CX always matters

    An excellent CX pro knows it’s all about the customers and what they have to say. Check out our Solution page by verticals to see how well-tailored we are for your specific needs.

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  • Superior customer care reinforces excellent CX

    Where do your customers turn to for comfort or help? Call centers. That’s where the heart of the problem lies. Learn how call center analytics let VoC drive your decisions.

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts