Customer Care

Customer care managers know great experiences drive loyalty, bad experiences drive away people. Improve your call center operations using Wonderflow. Scan tons of chats, logs, transcripts, and more, to turn insights into impact.

customer care
  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

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Validate feedback and turn insights into consistent actions to drive sales

Get more out of your calls, emails, and support requests. Reduce the pressure level of center operations; let a unique AI automatically extract insights 24/7, across 200+ channels, to learn what your customers need.

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"When you get automatic insights, then a new vision opens to your eyes."
Matteo Bedin, Technical Manager Customer Care, De’longhi Group
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Unify both private and public feedback analysis with the most reliable NLP tool

Internal feedback analysis is vital for call center operations. Thus, Wonderflow processes and protects sensitive data in the most reliable way possible. It also has no rivals when it comes to analyzing public ratings and reviews.

  • Create action plans to transform insights into sales

  • Get an accuracy up to 50%+ higher than other generalist engines on the market

  • Up to 100% more granular than generalist engines on the market

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Evaluate issues in advance and decrease customers' churn

Identify what causes customer churn, and then efficiently measure rates on a monthly basis. That’s not all; accurately test ways to retain them, predicting the impact of actions.

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“CX drives over two-thirds of customer loyalty, more than ‘brand’ and ‘price’ combined.”
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Dedicate FAQs and How-to content tailored to your customers' needs

How much more can we do to help customers easily engage with us? Reduce their efforts in trying to solving their problem by providing tailored answers and resources based on the voice of the customers.

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most trusted feedback analysis solution for consumer-centric firms to drive success

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  • Cut the support costs and time with AI-powered feedback analytics

    Prevent call agent churn, reduce the volume of complaints and emails, and much more, using Wonderflow’s AI-driven customer and employee feedback analysis solution.

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  • -12% Average Customer Churn rate in just six months

    Why are employees leaving? Why are customers complaining about a particular product? Find out the answers to your team’s burning questions using advanced natural language processing technology.

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Frequently asked questions

Are competitor reviews included?

Yes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.

What is so special about your NLP score analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.

Why is Wonderflow so good at R&R analysis?

Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VoC analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.

Why do I need a single point of truth for the analysis of the voice of the customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts