Generate new opportunities using insights from customer care data

Customer care and contact centers provide more useful insights than many would think to help improve products and services. With our analytics, call centers can become a more profitable resource than just a cost center.

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Unleash the power of VoC analytics, starting with your call centers data

Leverage what you own

Cut costs by optimizing existing resources to capture their full value for driving sales.

Drastically lower churn

Easily detect product issues and quickly react, thus lowering customer churn while increasing loyalty.

Increase stars and scores

See how AI predicts the best outcomes of your decisions, suggesting actions to increase product stars and satisfaction.

Go above and beyond

Go beyond the post-call survey and listen to your customers wherever: inbound calls, outbound calls, IVR , mobile, text, chat, etc.

tim from customer care is available to help you


Share enterprise-ready metrics with agents, team leads, and more

From the raw data analysis to closing a deal, our powerful analysis moves crazy fast while involving all the right departments to obtain balanced insights.

  • Link quality call-center-data analysis with happier customers
  • Create action plans to transform insights into sales
  • Extract valuable insights from transcripts of all phone calls
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get insights from customer care data


An A.I. with a human touch

Beyond selling, our robot has a heart. Wonderflow wants to sit down, learn and chat about your specific business and industry's needs. Our humanistic approach has led us to work across many different verticals with our enterprise customers. From tailoring NLP models right beside them to offering customized support, plus more, we're always the last to go home.

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Meet the highest standard of analysis

Wonderflow is the most useful and accurate text analysis tool because our highly skilled linguistics team is paired with world-class artificial intelligence.

  • Achieve higher accuracy of 50%+ than other generalist engines in the market.
  • Detect over 150 topics per product vertical.
  • Automate text analysis to uncover customer sentiment, key trends, and topics.
  • Up to 100% more granular than competing generalists.
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ratings & reviews - Wonderflow takes care of data quality

most trusted feedback analysis solution for customer-centric firms to drive success

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A single source of truth

Aggregate in one platform using both private and public reviews from different channels. Unify all customer feedback data for a more comprehensive analysis. All in one place, at one time.

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Data is just the beginning; see what comes next

Aggregate in one platform using both private and public reviews. Unify all customer feedback data from different sources for a more comprehensive overview.

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Frequently asked questions

What can Wonderflow's predictive technology predict?

Important business KPIs, such as the star rating, the NPS score, sales figures, or volumes of call center calls, can be linked to certain topics expressed in consumer feedback, like call centers' data. By doing this, Wonderflow can perform the impact analysis on any of these metrics.

What is so special about your NLP reviews analysis?

Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side. On average, our VoC text analysis covers 100 to 150 topics for each product category (3x more granular than any other platform) and is organized in a multilevel hierarchy. So, you can explore from the most generic product topics to the more specifics. For each topic, our artificial intelligence can determine customer sentiment on a 3-level scale: positive, negative, neutral. Also, this specific feature of our tool is triggered when a topic pops up in a customer question, such as from an online support ticket.

Does this service offer multi-user capability (e.g. teams)? Possibility to customize dashboard for each user?

We can configure the access level for specific user groups. Each group will access a custom data scope (e.g., a user from sports cars BU can only access data related to sports cars). Users with a higher access level can visualize data from more than one group (e.g., a manager from the Car division can access both sports cars data and SUVs)

Does Wonderflow integrate with other solutions?

By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback, including customer care and call centers data. Wonderflow can eventually set up custom integration (both in and out) using API.

Why is quality so important in VOC text analysis?

If you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide. However, few providers have quality insurance and measurement processes like what Wonderflow owns. Thanks to our technology, we measure and test the data quality at each step of the data management process - from the collection (for public data) to analysis. For instance, our predictive AI is highly specialized in most consumer goods verticals. In this case, we've hit 82% accuracy (the highest achievable in Aspect Based Sentiment Analysis). We continuously measure and improve its capabilities based on the new data we collect.

Why do I need a single point of truth for the analysis of the Voice of The Customers?

Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared. Companies can overcome this confusion in knowledge sharing by having a unified analysis system like Wonderflow. It extracts insights from all your products' open-text feedback and presents the data in one common language that your entire staff can easily understand. Our tool is the foundation needed to build a harmonized internal infrastructure.

Still have questions?

If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.

Start listening to your customers quickly & easily.

Book a demo with our VoC experts — During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback

  • See a hands-on demonstration of our NLP and predictive technology

  • Discuss your use cases and the impact of VoC data on your business goals



Book a demo with our VoC Experts