Wonderflow’s technology empowers C-level executives to make business decisions with confidence. Our dashboard can be easily understood by top management to start acting and predicting based on the VoC.
Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.
A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.
Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.
83% of executives feel that unimproved CX presents them with considerable revenue and market share risks. Unified Voice of the Customer analytics will help C-suite roles turn insights into winning decisions.
"Companies that gather detailed insights from customer reviews can achieve breakout growth of 5, 10, or 20 percent."
Integrate data from service channels and sales solutions. Analyze them all in one place. Predict the impact of outcomes to decide which route is best to take.
Suggest the most impactful actions to take in order to increase your star rating
Create action plans to transform insights into sales
Used by 10x more users than competitor solutions
Discover crucial insights on the perceived worth of your brand and customers. Get recommendations on critical actions needed to reach business excellence.
Read the success storySet customer feedback analysis on your own KPIs to hit the right targets. Use a single solution to learn the competitors’ weaknesses and dominate them.
"It’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better."
"We are in an era where people favor more succinct customer feedback faster than larger-than-life models with limited application." - Read the interview with Jorge Garcia, one of our CX leaders.
Learn MoreWonderflow's unified Voice of the Customer analytics platform has a unique approach to text analysis, combining a team of highly experienced linguistics with top-notch artificial intelligence.
Learn MoreYes, they are. Wonderflow extracts insights from your competitors' public data, too. If a competitor's public feedback is not currently in our feedback data lake, you can request it, and it shall be added.
Well, it is our specialty. We have the most granular and high-performing ontologies for your industry. They're ready to be used without any manual configuration needed on your side.
Rating and reviews are our bread and butter. We can collect public feedback data with the highest accuracy on the market from hundreds of online sources. Thanks to our indexing technology, we can associate each feedback at SKU/EAN level. Our cleansing/deduplication software cuts down an average of 20%+ errors in the analysis.
By design, Wonderflow can integrate all pre-existing feedback solutions (like Medallia, Sprinklr, Salesforce, Bazaarvoice, etc.) that your company uses to manage customer feedback. Wonderflow can eventually set up custom integration (both in and out) using API.
As a C-suite member, if you want to make decisions with data, you need data you can trust. The measure of trust from your analytics providers is the quality of data they provide.
Having VoC silos often involves many different business providers to manage specific touchpoints (e.g., one for social, one for support center, customer reviews, etc.). However, when you try to share insights throughout the whole organization, it can prevent some department members from understanding a certain language of those original insights shared.
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.
Book a demo with our VoC experts — During the meeting, you will:
Learn how other companies in your industry are leveraging the power of customer feedback
See a hands-on demonstration of our NLP and predictive technology
Discuss your use cases and the impact of VoC data on your business goals
MENTIONED BY
