Solutions
All companies deal with customers, stakeholders, and employee feedback — both in business-to-consumer as well as business-to-business markets. Wonderflow offers a platform that turns this feedback into actionable insights. Our AI-based text and sentiment analysis can effectively process and report back on vast volumes of feedback.
By role
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C-suite Roles
Wonderflow’s technology empowers C-suite executives to make business decisions with confidence. Our dashboard can be easily understood by top management to start acting and predicting based on the VoC.
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Customer Care Roles
Great experiences drive loyalty up, bad experiences drive customers away. Track any customer conversation, turn call center insights in winning decisions with Wonderflow.
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Product Development (R&D) Roles
Mine through tons of texts for insights to competitively position your brand. Our advanced VoC analytics allows you to tackle the heart of every defect, error, and crack to design your latest model until near-perfection.
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Research & Business Intelligence Roles
As market and business intelligence researchers, you’re highly keen on discovering the “why” behind consumers’ complex behaviors. Wonderflow’s AI-driven voice of customer analytics can save you over 50% in analysis time, plus generating the most granular reports.
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Marketing Roles
The greatest marketers know customer feedback analysis is key to campaign and content optimization. Leverage AI-driven sentiment analysis to better understand your target audience than ever before and to drive conversions.
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Customer experience CX Roles
As a CX professional, you’re more concerned with exceeding your customers’ expectations. Discover, track, and optimize every touchpoint using the best user-oriented analytics tool.
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E-commerce Roles
No matter your role, the online marketplace is where it’s at to find out what the customers are really thinking. Wonderflow can accelerate your feedback analysis process, improve star ratings, increase click-throughs, and much more.
By vertical
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Mobility Vertical
Customer experience is what will drive your success in the industry. Leverage our AI-driven text analytics to identify trends, what drivers and passengers think now, what they'll do next, and more.
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Telecommunication Telcos Vertical
Become the top preferred telcos provider. With Wonderflow, you’ll dial less, reduce chat and call volumes, increase customer satisfaction, and more.
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Logistics Vertical
Track, trace, and improve every touchpoint of your customer journey. From fulfillment orders to their doorstep, analyze what the entire logistics network thinks and feels with Wonderflow.
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Beauty & Personal Care Vertical
Every beauty and health product is born different. Wonderflow is a perfector at helping to reduce bad feedback, eliminate confusion, revive satisfaction, and nourish loyalty.
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Fast Moving Consumer Goods Vertical
Wonderflow helps Fast-Moving Consumer Goods (FMCG) companies identify areas of improvement and quickly take action. Simultaneously, we highlight the product features that customers appreciate the most to grow revenue.
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Consumer Electronics Vertical
For consumer electronics brands, sales are driven by customer reviews. This is why it is crucial to properly analyze customer feedback by using a tool specifically tailored to the consumer electronics market, like Wonderflow.
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Insurance Vertical
Make your call center a revenue resource by finding the most recurrent topics in customers' chats. Improve the First Call Resolution and customer satisfaction with Wonderflow's AI customer feedback analysis tool.
By data
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Social
Filter through the social media noise and extract meaningful insights. Simultaneously, compare with other data coming from different sources and social media management platforms.
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Customer care and call centers data
Make better use of customer care and call centers with Wonderflow. Turn them from being another cost into a more profitable source.
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NPS
Follow up on users' questions and bring detractors to promoters with Wonderflow NPS score analysis. Easily find out what your customers like and what they don't, so that you can increase your NPS and power your growth.
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Ratings & Reviews analysis
Wonderflow analyzes the vast stream of ratings and reviews, which directly connect brands to customers. Start making data-driven decisions now!
