How Arçelik’s top management & executives apply decision intelligence to gain more market share

Listen to Emiliano Varrasi (Client Director at Wonderflow) as he dives deep into an interesting conversation with Bahadır Tomaç (Global Insights & Marketing Analytics Lead at Arçelik) and Mert Sarıışık (Senior Global Digital Experience Specialist at Arçelik).

What to expect

  • Arcelik’s successes and challenges with connecting internal departments and instilling customer-centricity

  • What are their CX KPIs and tactical quick wins

  • Examples of applying Wonderflow’s analytics to improve processes and its VoC strategy

About this Webinar

Other info

Date
Keyword

Decision intelligence, Market share, Top management

Who spoke

Emiliano Varrasi

Client Director at Wonderflow

Bahadır Tomaç

Global Insights & Marketing Analytics Lead at Arçelik

Mert Sarıışık

Senior Global Digital Experience Specialist at Arçelik