Did you know that Candy has a higher percentage of 5 stars ratings?
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Washing Machines comparison.
What stands out about washing machines?
Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Washing Machines" comparison.
The first satisfaction driver for Electrolux’s customers is:
- General Ease of Use
The first dissatisfaction driver for Candy’s customers is:
- Noise
What are customers saying about washing machines?
For the Washing Machines comparison, we scraped, cleaned, and processed 2.000+ ratings and reviews, 2 channels in one country. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
Did you know that a higher rating equals higher revenue?
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. Both the prescriptive and predictive engines can then find out what product characteristics are most relevant to increase your star rating. Did you know that in the past 3 years Electrolux has increased its average rating?
Wonderflow's Artificial Intelligence has been tailored specifically for the large domestic appliances market and delivers the most accurate topic-detection and best solutions on the market.
Customer Experience and Competitor insights as seen by the buyers
Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.
Get the Voice of the Customer Washing Machines Comparison
The VoC Washing Machines comparison aims to provide insights on how the analyzed products compare to each other based on customers Ratings and Reviews. Download this comparison and learn:
- Key facts and figures on washing machines
- Products' positive features and its areas of improvements
- Strengths and weaknesses of two market leaders
