Customers are less and less satisfied with the Ease of Use of TVs

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Televisions report.

LG televisions

What stands out about televisions?

Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Televisions" report.

The most relevant customer satisfaction drivers for High-End Televisions are:

  1. Picture Quality
  2. Sound
  3. Value for money

The most relevant customer dissatisfaction drivers for High-End Televisions are:

  1. Functional Issues
  2. Picture Quality
  3. Durability

40.000 ratings and reviews, 200 products on Amazon, 3 countries, 1 Customer Insights Report

For the televisions report, we scraped, cleaned, and processed 40.000 ratings and reviews covering 200 top products on Amazon. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.

Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.

Where wonderflow pull its data amazon ebay darty small kitchen appliances blenders

Did you know that a higher rating equals higher revenue?

With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. Both the prescriptive and predictive engines can then find out what product characteristics are most relevant to increase your star rating. Did you know that for Televisions, the category average rating is below 4 stars?

Wonderflow's Artificial Intelligence has been tailored specifically for the televisions industry and delivers the most accurate topic-detection and best solutions on the market.

wonderflow image

Customer Experience and Competitor insights as seen by the buyers

Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.

The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.

wonderflow image

Get the Voice of the Customer Televisions report

The VoC Televisions report aims to provide insights into what consumers are looking for when buying televisions. Download this report and learn:

  • Key facts and figures on the best-selling TV brands on
  • Your product's positive features and its areas of improvements
  • Strengths and weaknesses of the major market players
wonderflow image