Durability drives down satisfaction in all the countries
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. That's why we even use it to create the Voice of the Customer (VoC) - Smartwatches report.
What stands out about smartwatches?
Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Smartwatches" report.
The topics with the most positive impact on rating are:
- Performances general
- Value for money
- Design general
The topics with the most negative impact on rating are:
- Durability
- Performances general
- Runtime performance
249.000+ reviews, 5 countries, 116 top brands, 1 Customer Feedback Report
For the Smartwatches report, we scraped, cleaned, and processed 249.000+ ratings and reviews on Amazon across Australia, the UK, the US, India, and Germany. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. Thanks to its 6-level cleaning and deduplication process, it readies the data for any analysis.
Did you know that a higher rating equals higher revenue?
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. The prescriptive and predictive engines can then find out what product characteristics are most relevant to increasing your star rating. Did you know that in reviews, people write mainly about Performances with Smartwatches?
Wonderflow's Artificial Intelligence has been tailored specifically for the smartwatches market and delivers the most accurate topic-detection and best solutions on the market.
Customer Experience and Competitor Insights as seen by the buyers
Customers don't only talk about you but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action, request a demo.
Get the Voice of the Customer Smartwatches report
The VoC Smartwatches report aims to provide insights into what consumers are looking for when buying disposable razors in Australia, India, the US, the UK, and Germany. Download this report and learn:
- Key facts and figures on the best-selling smartwatches
- Your product's positive features and its areas of improvements
- Strengths and weaknesses of the major market players
