Durability is a prevalent driver of dissatisfaction in the US and the UK

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Cell Phones report.

cell phones market report

What stands out about cell phones?

Most customers review their purchase, giving out not only feedback but often suggestions. Most analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Cell Phones" report.

The most relevant customer satisfaction drivers for Cell Phones are:

  1. General Performance
  2. General Picture
  3. Value for money

The most relevant customer dissatisfaction drivers for Cell Phones are:

  1. General Picture
  2. General Performance
  3. Battery

220.000 ratings and reviews, 170+ products, 3 countries, 1 Customer Insights Report

For the cell phones report, we scraped, cleaned, and processed 220.000+ ratings and reviews from Amazon on more than 170 products. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.

Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.

Where wonderflow pull its data amazon ebay darty small kitchen appliances blenders

Did you know that a higher rating equals higher revenue?

With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. The prescriptive and predictive engines can then find out what product characteristics are most relevant to increasing your star rating. Did you know that the average category rating is below 4 stars for cell phones?

Wonderflow's Artificial Intelligence has been tailored specifically for the cell phone industry and delivers the most accurate topic-detection and best solutions on the market.

cell phone review

Customer Experience and Competitor insights as seen by the buyers

Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.

The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.

wonderflow image

Get the Voice of the Customer Cell Phones report

The VoC Cell Phones report aims to provide insights into what consumers are looking for when buying mobile phones. Download this report and learn:

  • Cell Phones Ratings and Reviews trends on Amazon
  • Your product's positive features and its areas of improvements
  • Strengths and weaknesses of the major market players
cell phones voc report analysis