Resources
Find the relevant materials you need, all right here! By downloading and accessing our free insights below, you can get a better behind-the-scenes look at our technology, including how our solution has enabled various global firms to succeed, why experts recommend our AI, what specific industry challenges can be resolved, and much more.
Success stories
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Using VoC tool to save €600K & 90% in consumer feedback analysis time
Learn how a global 500 company used an AI-based VoC program for consumer feedback analysis, saving 90% of time/costs, nearly €600K, and more.
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Automotive company uses VoC analytics to improve mobility experience
Learn how a transportation brand used data analytics to raise rider engagement (143%) etc., driving the customer mobility experience forward.
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Analyzing over 20 mobile app reviews & languages with AI text analytics
Learn how a tech company applied VoC data analytics to turn insights from 75,000+ mobile app reviews into winning decisions.
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AI NLP text analytics helped a B2C company lower customer churn by 30%
Learn how a B2C service provider used natural language processing to lower average customer churn by 12% and the younger segment by 30%.
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How a logistics brand used call center analytics to raise agent satisfaction by 40%
Learn how a global delivery courier improved its overall call center processes, including the satisfaction of both contact support agents and customers, with an AI-enabled data analytics solution.
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How an insurance brand improved CX with call center analytics, reducing emails by 50%
Learn how a leading European insurance company enhanced its call center operations and customer experience with an AI-based text mining solution. Thus, resulting in nearly half of the reduction in support emails, a significant uptick in subscription sales, and the first call response (FCR) rate.
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Health tech brand uses VoC text analytics to save new product launch
Learn how a consumer electronics brand used voice of the customer (VoC) analytics to improve new product sales and parental satisfaction.
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AI NLP in text mining saved telecom during COVID-19, improving CX
Learn how a telecommunication brand improved customer experience amidst pandemic pressures by using text analytics driven by AI NLP tech.
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How a consumer electronics brand reduced counterfeit products within 90 days & saved $15M
Learn how a consumer electronics brand reduced the risks of counterfeit products within 90 days and was estimated to have saved $15 million.
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How a leading enterprise used AI-driven NLP in Mobile App Reviews Analysis
Learn how a leading multi-industry company improved its new mobile app ratings by leveraging AI-driven natural language processing (NLP).
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How a CPG brand improved package design by analyzing 6K reviews within 3 weeks
Learn how a consumer packaged goods brand turned insights from nearly 6,000 ratings and reviews to improve package design, seeing high ROI within 3 weeks.
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How a consumer electronics firm raised new product sales by 12% etc.
Learn how a global market leader raised sales by 12% and much more by pinpointing specific consumer preferences for its new TV line.
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A Fortune 500 consumer electronics firm improved ratings with Wonderflow
Learn how a global consumer electronics brand saved a new product launch by using text analytics, saving €500K and raising sales by 4%.
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Lavazza uses Wonderflow to analyze 360K+ FMCG reviews to improve CX
Learn how the leading manufacturer of coffee, Lavazza, improves the consumer experience by leveraging advanced text analytics to understand its target countries better.
Analyst reports
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CX-Create recommends Wonderflow for product development and more
In this analyst report, Jeremy Cox, founder of CX-Create, examines Wonderflow's unified analytical platform and why it should be considered essential for any consumer products company keen on differentiating and winning in its target markets.
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Ovum puts Wonderflow ‘On the Radar’
In its 2019 On the Radar report, leading analyst firm, Ovum, recommends Wonderflow for enterprises.
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Aragon says Wonderflow is ‘Hot’ in Document Analytics
Leading analysts firm, Aragon Research, has chosen Wonderflow as one of the 'Hot Vendors' making an impact in document analytics.
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Omdia puts Wonderflow on the ‘AI-enabled Experience Management’ radar
The Omdia Market Radar: AI-enabled Experience Management Platforms report recognizes Wonderflow as the 'Best Self-Service Solution for Business Users.' Among the nine global vendors assessed by Omdia in this analysis, Wonderflow was the only company with the highest recognition in the category Self-Service for Business and Technical Users Criterion.
Voice of the customer reports
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Headphones JBL vs Sony Best low mid Over Ear in Italy
We analyzed thousands of ratings and reviews for over-ear headphones in Italy.
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Headphones VOC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Headphones report.
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Cell phones VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Cell Phones report.
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Air Comfort VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Air Comfort report.
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body care voc report Body Lotions
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Body Care report.
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Televisions VoC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Televisions report.
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Stick Floor Care report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Floor Care report.
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Makeup report General
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Makeup report.
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Skin Care report Main Drivers
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Skin Care report.
Product comparisons
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Chinese emerging brands cell phones comparison
We analyzed thousands of ratings and reviews for emerging Chinese cell phones brands across different countries.
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Refurbished cell phones comparison
We analyzed thousands of ratings and reviews for refurbished phones brands in the United States.
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Air comfort voc comparison air purifiers
We have analyzed thousands of ratings and reviews for Air Purifiers across different countries.
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Air comfort voc comparison humidifiers
We have analyzed thousands of ratings and reviews for Humidifiers across different countries.
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Fridges Comparison
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Fridges comparison.
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Washing Machines Comparison
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Washing Machines comparison.
Whitepapers
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The Three Pillars of Customer-Centricity
Download this white paper to understand what organizations need to do today to become more customer-centric.
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The Economic Value of Customer Feedback
The Economic Value of Customer Feedback - Download this white paper to understand the astounding benefits and ROI of businesses aiming to shift from a single touchpoint to a more fully immersive and seamless omnichannel customer journey.
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How to Analyze Consumer Feedback
Download this white paper to understand the high importance of eCommerce product reviews and customer care or contact center data analytics.
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How to Turn Customer Feedback into Valuable Insights
Download this white paper to understand how to use consumer feedback to guide your product development process and marketing decisions.
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What is Customer Feedback and Why is it so Relevant For Your Business?
Download this white paper to understand how to start making sense of your customer data, including consumer-generated texts, and turning them into practical insights.
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Developing an Effective Marketing Strategy
Download this white paper to understand the comparison between traditional market research techniques and a new approach called consumer feedback analysis.
