Resources
Find the relevant materials you need, all right here! By downloading and accessing our free insights below, you can get a better behind-the-scenes look at our technology, including how our solution has enabled various global firms to succeed, why experts recommend our AI, what specific industry challenges can be resolved, and much more.
Webinars
![Insurance top brands]()
How Top Insurance Brands Make Better Products Leveraging Customer Feedback
Collecting customer feedback is vital for insurance companies to grow, but how can they actually turn tons of reviews into decisions that make better products? Learn the digital strategies that insurance leaders use to extract valuable insights from the ratings and reviews analysis. In turn, this acts as a central tool for continuously improving core products & services.
![VoC Program]()
Philips on how leaders are building VoC programs that increase their topline
In this valuable webinar, Wonderflow's Client Director Stefano Pecorari is joined by Philips. They will cover topics ranging from why to use Wonderflow what it takes for effective Voice of the Customer (VoC) programs to Philips’ specific VoC goals, and much more.
![market share]()
How Arçelik’s top management & executives apply decision intelligence to gain more market share
Listen to Emiliano Varrasi (Client Director at Wonderflow) as he dives deep into an interesting conversation with Bahadır Tomaç (Global Insights & Marketing Analytics Lead at Arçelik) and Mert Sarıışık (Senior Global Digital Experience Specialist at Arçelik).
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Increase sales from Contact Center Data Analytics
Did you know customer contact centers (CCC) can help to generate more sales instead of seeming like another company cost? All thanks to advancements in qualitative analysis of customer care data.
![CX]()
Turn Customer Feedback into Business Value
The customer has never been more right as we delve further into a customer-centric future. In this webinar, we share how AI has allowed brands to make customer feedback more valuable to achieve critical KPIs.
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Colgate-Palmolive Challenge: Building a Consumer-Centric Omnichannel Approach
What does it really mean to be consumer-centric in today’s digitally disruptive world? In this webinar, large companies that are willing to get the best out of the consumer-centric era can learn advice shared by the global fast-moving consumer goods brand Colgate-Palmolive.
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How can brands win on the digital shelf?
For brands to win in today’s complex digital age, they need to master the digital shelf. Two of the most important success factors are their products’ content and ratings and reviews.
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Using AI & ML to drive product management decision-making across organizations
In this webinar, Wonderflow’s CEO and CTO shares how leaders are leveraging advanced natural language processing (NLP) to make intelligent decisions based on VoC.
Product comparisons
![nestlè]()
Demet’s Turtles vs Nestlé Butterfinger
Do customers prefer Demet’s or Nestlé?
![lindt]()
Lindt Lindor vs Ferrero Rocher
Do customers prefer Lindt Lindor or Ferrero Rocher?
![Car tires comparison]()
Tires Continental vs Goodyear comparison
Do customers prefer Continental or Goodyear?
![Germany smartwatches comparison]()
Smartwatch Apple vs Huawei comparison
Do customers prefer Apple or Huawei?
![US smartwatches comparison]()
Smartwatch Samsung vs Garmin comparison
Do customers prefer Samsung or Garmin?
![shampoo voc comparison]()
HairCare voc comparison shampoo
Do customers prefer Pureology or Pure Nature Lux SPA?
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HairCare voc comparison hair oil
Do customers prefer Moroccanoil or Handcraft Blends?
![leading brands comparison]()
Headphones Bose vs Samsung: leading brands with low rated products
Do customers prefer Samsung or Bose?
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Chinese emerging brands cell phones comparison
Do customers prefer Redmi or Oneplus?
![refurbished brands]()
Refurbished cell phones comparison
Do customers prefer Samsung or Apple?
![air purifiers comparison]()
Air comfort voc comparison air purifiers
Do customers prefer Oion or Germ Guardian?
![air comfort humidifiers]()
Air comfort voc comparison humidifiers
Do customers prefer Hupro or AirCare?
![body care comparison]()
Body Care Product Comparison Aveeno Nivea
Do customers prefer Nivea or Aveeno?
![dishwashers comparison]()
Dishwashers Comparison
Do customers prefer Candy or Electrolux?
![Fridges comparison]()
Fridges Comparison
Do customers prefer LG or Samsung?
![wonderflow image]()
Washing Machines Comparison
Do customers prefer Candy or Electrolux?
Voice of the customer reports
![Sweet Snacks Report]()
Sweet Snacks VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Sweet Snacks report.
![Car Tires report]()
Car Tires VoC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Car Tires report.
![smartwatches Voc report]()
Smartwatches VoC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Smartwatches report.
![hair care voc report]()
Hair Care Products VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Hair Care products report.
![disposable razors report]()
Disposable razors voc report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Disposable Razors report.
![wonderflow image]()
Headphones JBL vs Sony Best low mid Over Ear in Italy
We analyzed thousands of ratings and reviews for over-ear headphones in Italy.
![wonderflow image]()
Headphones VoC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Headphones report.
![Cellphones report]()
Cell phones VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Cell Phones report.
![air comfort report]()
Air Comfort VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Air Comfort report.
![body care report]()
body care voc report Body Lotions
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Body Care report.
![televisions report]()
Televisions VoC report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Televisions report.
![Floorcare report]()
Stick Floor Care report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Floor Care report.
![makeup report]()
Makeup report General
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Makeup report.
![Skin care report]()
Skin Care report Main Drivers
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Skin Care report.
![hair care report]()
Hair Care VoC Report
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Hair Care report.
Success stories
![wonderflow image]()
Using VoC tool to save €600K & 90% in consumer feedback analysis time
Learn how a global 500 company used an AI-based VoC program for consumer feedback analysis, saving 90% of time/costs, nearly €600K, and more.
![automotive]()
Automotive company uses VoC analytics to improve mobility experience
Learn how a transportation brand used data analytics to raise rider engagement (143%) etc., driving the customer mobility experience forward.
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Analyzing 20+ mobile apps and 75K+ reviews with AI text analytics
Learn how a tech company applied VoC data analytics to turn insights from 75,000+ mobile app reviews into winning decisions.
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AI NLP text analytics helped a B2C company lower customer churn by 30%
Learn how a B2C service provider used natural language processing to lower average customer churn by 12% and the younger segment by 30%.
![logistics call center]()
How a logistics brand used call center analytics to raise agent satisfaction by 40%
Learn how a global delivery courier improved its overall call center processes, including the satisfaction of both contact support agents and customers, with an AI-enabled data analytics solution.
![Insurance call center analytics]()
How an insurance brand improved CX with call center analytics, reducing emails by 50%
Learn how a leading European insurance company enhanced its call center operations and customer experience with an AI-based text mining solution. Thus, resulting in nearly half of the reduction in support emails, a significant uptick in subscription sales, and the first call response (FCR) rate.
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How a health tech brand used VoC analytics to save a new product launch
Learn how a consumer electronics brand used voice of the customer (VoC) analytics to improve new product sales and parental satisfaction.
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AI NLP in text mining saved telecom during COVID-19, improving CX
Learn how a telecommunication brand improved customer experience amidst pandemic pressures by using text analytics driven by AI NLP tech.
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How a consumer electronics brand reduced counterfeit products within 90 days & saved $15M
Learn how a consumer electronics brand reduced the risks of counterfeit products within 90 days and was estimated to have saved $15 million.
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How a leading enterprise used AI-driven NLP in Mobile App Reviews Analysis
Learn how a leading multi-industry company improved its new mobile app ratings by leveraging AI-driven natural language processing (NLP).
![wonderflow image]()
How a CPG brand improved package design by analyzing 6K reviews within 3 weeks
Learn how a consumer packaged goods brand turned insights from nearly 6,000 ratings and reviews to improve package design, seeing high ROI within 3 weeks.
![consumer electronics new product]()
How a consumer electronics firm raised new product sales by 12%
Learn how a global market leader raised sales by 12% and much more by pinpointing specific consumer preferences for its new TV line.
![wonderflow image]()
A Fortune 500 consumer electronics firm improved ratings with Wonderflow
Learn how a global consumer electronics brand saved a new product launch by using text analytics, saving €500K and raising sales by 4%.
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Lavazza uses Wonderflow to analyze 360K+ FMCG reviews to improve CX
Learn how the leading manufacturer of coffee, Lavazza, improves the consumer experience by leveraging advanced text analytics to understand its target countries better.
Analyst reports
![cx-create]()
CX-Create recommends Wonderflow for product development and more
In this analyst report, Jeremy Cox, founder of CX-Create, examines Wonderflow's unified analytical platform and why it should be considered essential for any consumer products company keen on differentiating and winning in its target markets.
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Ovum puts Wonderflow ‘On the Radar’
In its 2019 On the Radar report, leading analyst firm, Ovum, recommends Wonderflow for enterprises.
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Aragon says Wonderflow is ‘Hot’ in Document Analytics
Leading analysts firm, Aragon Research, has chosen Wonderflow as one of the 'Hot Vendors' making an impact in document analytics.
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Omdia puts Wonderflow on the ‘AI-enabled Experience Management’ radar
The Omdia Market Radar: AI-enabled Experience Management Platforms report recognizes Wonderflow as the 'Best Self-Service Solution for Business Users.' Among the nine global vendors assessed by Omdia in this analysis, Wonderflow was the only company with the highest recognition in the category Self-Service for Business and Technical Users Criterion.
Whitepapers
![wonderflow image]()
The Three Pillars of Customer-Centricity
Download this white paper to understand what organizations need to do today to become more customer-centric.
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The Economic Value of Customer Feedback
The Economic Value of Customer Feedback - Download this white paper to understand the astounding benefits and ROI of businesses aiming to shift from a single touchpoint to a more fully immersive and seamless omnichannel customer journey.
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How to Analyze Consumer Feedback
Download this white paper to understand the high importance of eCommerce product reviews and customer care or contact center data analytics.
![wonderflow image]()
How to Turn Customer Feedback into Valuable Insights
Download this white paper to understand how to use consumer feedback to guide your product development process and marketing decisions.
![wonderflow image]()
What is Customer Feedback and Why is it so Relevant For Your Business?
Download this white paper to understand how to start making sense of your customer data, including consumer-generated texts, and turning them into practical insights.
![wonderflow image]()
Developing an Effective Marketing Strategy
Download this white paper to understand the comparison between traditional market research techniques and a new approach called consumer feedback analysis.
