A Feedback Record can be one call center record (i.e. one transcribed conversation), a scraped rating and review, or anything like that. Feedback Records are calculated for your entire organization. Feedback Records are calculated as the total number of records in the system.
At the start of your contract, and then every renewal period onwards, your available Feedback Records are refreshed. This means that you will have all your records available at the start of your contract, which allows you to integrate a larger set of historical information, too.
If the data is available and has the right metadata (e.g. date), the Wonderboard can integrate it. Whether it is concerns CRM data, call center logs, ratings and reviews that are publically available, all of this data can be integrated into the Wonderboard, and seen on a timeline.
We don’t stop collecting your data. Yet while we store all data sent to us by our customers, we do limit the number of Feedback Records a user can see and analyze for some of our plans. Upgrading your account will provide access to more data. Once you get close to the maximum amount of Feedback Records, your account manager will reach out to you to discuss the options.
Wonderflow offers a demo call for Essential. For Premium and Enterprise the next step is a paid pilot phase. During this pilot, the system integrates a set number of records and your team can already explore the insights in the Wonderboard.
To get an idea of your Feedback Records count, add up your yearly number of incoming records that you want to analyze. If you are integrating multiple sources, these need to be combined.