Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Makeup" report.
The most relevant customer satisfaction drivers for Eyeshadow are:
The most relevant customer dissatisfaction drivers for Eyeshadow are:
For the makeup report, we scraped, cleaned, and processed 300.000+ ratings and reviews from Sephora.com, covering the global top ~300 products. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. Both the prescriptive and predictive engines can then find out what product characteristics are most relevant to increase your star rating. Did you know that with makeup products, Usability is the number one mentioned aspect?
Wonderflow's Artificial Intelligence has been tailored specifically for the makeup industry and delivers the most accurate topic-detection and best solutions on the market.
Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.
The VoC Makeup report aims to provide insights into what consumers are looking for when buying makeup products. Download this report and learn: