WONDERFLOW UNIFIED VOC ANALYTICS PLATFORM

Make Voice of the Customer valuable for the business

Unify 200+ customer feedback sources into an easy-to-use dashboard and make winning decisions truly based on customer feedback with Wonderflow's unified analytics platform.

+100%

CSAT/NPS

In months for your products/services

-90%

Time Spent

In data analysis and reporting activities

-15%

Customer Care Cost

From the reduction of calls to the increase of FCR

+100%

Conversion Rate

From online to offline marketing activities

AGGREGATION

A single source of truth

Wonderflow's AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors.

Aggregate in a single place, both private and public feedback from different sources

Combine all feedback sources into a single system to get a comprehensive analysis

Integrate data from your service, customer experience, and sales solutions

Get access to the world’s largest data lake of indexed consumer reviews

wonderflow voc analytics aggregates all your channel

QUALITY

Meet the highest standard of analysis

Wonderflow's unified Voice of the Customer analytics platform has a unique approach to text analysis, combining a team of highly experienced linguistics with top-notch artificial intelligence.

Get an accuracy up to 50%+ higher than other generalist engines on the market

Automate text analysis to uncover customer sentiment, key trends and topics

Detect over 150 topics per product vertical

Up to 100% more granular than generalist engines on the market

wonderflow voc analytics ensures the quality of your products

PREDICTION

Unique predictive capabilities

The world’s first predictive and prescriptive engine based on Voice of the Customer analytics is able to suggest what decisions you should take.

Predict the impact of product features on business KPIs like CSAT

Suggest the most impactful actions to take in order to increase your star rating

Find out what product characteristics are most relevant to your customers

Validate with real market data from Fortune 500 companies

ratings & reviews - wonderflow voc analytics can help you predict trends

SIMPLICITY

“Best in class” for its simplicity

Anyone in your company, from product managers to CEOs, can be empowered with actionable insights to make impactful decisions.

Used by 10x more users than competitor solutions

Wonderflow is the simplest VoC solution, according to OMDIA

The majority of our users are non-technical

Results are presented in the simplest way inside our dashboard for business users

wonderflow voc analytics is simple

Did you know that Philips customers appreciate Overall Satisfaction and Performance?

Get insights on what consumers are looking for in Men’s Grooming products.

Download full report
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Book a demo with our VoC experts

Start listening to your customers quickly & easily.

During the meeting, you will:

  • Learn how other companies in your industry are leveraging the power of customer feedback
  • See a hands-on demonstration of our NLP and predictive technology
  • Discuss your use cases and the impact of VoC data on your business goals

MENTIONED BY


analyst recognizing wonderflow: omdia ferrestern aragorn research