In logistics, CX makes the difference

For successful online sales, your logistics services play a vital part. Logistics are an extension of the e-commerce experience people use for purchases. An effective logistics operation is not only about having the best price. It is also about providing the right service to the client and making your stakeholders and distribution network are all happy.

2x

is the contribution of satisfied clients to your business

14%

of unsatisfied clients will share this with others

96%

of unsatisfied clients never return

We turn customer feedback in logistics into a profit center

When you have thousands of deliveries every day, things can go wrong. But your clients expect the best from you and they expect rapid and effective problem-solving through any contact channel: online, phone or even social media platforms. But what works best and how can you solve issues most effectively? Your clients will tell you.

  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

Our process

We offer complete employee feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

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