Effective customer experience is the game-changer in financial services

One important issue financial services organizations are trying to manage is the step-change needed to improve service quality. Up to 49% of clients say that high-quality customer service is key to keeping them loyal. Clients need processes to be simple and easy to navigate with the right information at the right time. For these reasons, financial institutions are investing in Customer Experience.

65%

of customers interact with their bank through multiple channels

34%

of customers say that poor customer service is the primary dissatisfier

80%

of customers that left their banks wouldn’t have done this if it had been solved in one call

We make brands loved by their clients

The challenge is: how to turn customer interaction data into actions? How do you collect, analyze and use this enormous amount of information? Wonderflow offers a solution that does this for you from A to Z. We build a solid feedback loop together with you.

  1. 1. Collect

    Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.

  2. 2. Analyze

    A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.

  3. 3. Act

    Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.

Our process

We offer complete employee feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

enterprises who have chosen wonderflow philips uber dhl fastweb