On average, an improvement in a product review rating by one star can lead to an increase in revenue of 5 to 9%. This means that having tools to understand and analyze the voice of the consumer is essential to build a competitive advantage. This is also why customer feedback play an essential role within Fast-Moving Consumer Goods (FMCG) companies.
71%
of consumers check reviews before purchase
64%
of consumers check mobile reviews while shopping
84%
of consumers trust a review as a recommendation
What do you do with the hundreds or thousands of ratings and reviews you receive? How do you collect, analyze and use this enormous amount of data? Wonderflow offers a solution that does this for you from A to Z. We build a solid feedback loop together with you.
Wonderflow collects and unifies unstructured and structured feedback from 200+ internal and public sources.
A unique analysis process unveils actionable insights to find out what people care about. Powerful AI highlights the most impactful improvements.
Empower impactful decision-making with actionable insights, available in the most accessible dashboard in the market.
Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.