Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Hair Care" report.
The topic with the most positive feedback is:
The topic with the most negative feedback is:
For the hair care report, we scraped, cleaned, and processed 120.000+ ratings and reviews from Amazon, we covered ~90 products across USA and United Kingdom. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. Both the prescriptive and predictive engines can then find out what product characteristics are most relevant to increase your star rating. Did you know that with hair care products, design is more important than price?
Wonderflow's Artificial Intelligence has been tailored specifically for the hair care market and delivers the most accurate topic-detection and best solutions on the market.
Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.
The VoC Hair Care report aims to provide insights into what consumers are looking for when buying hair care products from Amazon. Download this report and learn: