Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Dishwashers" comparison.
The first satisfaction driver for Bosch’s customers is:
The first dissatisfaction driver for Siemens’s customers is:
For the Dishwashers comparison, we scraped, cleaned, and processed 3.500+ ratings and reviews, 5 channels in two countries. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. Both the prescriptive and predictive engines can then find out what product characteristics are most relevant to increase your star rating. Did you know that Bosch Serie 4 and Siemens iQ300 have a similar average rating?
Wonderflow's Artificial Intelligence has been tailored specifically for the large domestic appliances market and delivers the most accurate topic-detection and best solutions on the market.
Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.
The VoC Dishwashers comparison aims to provide insights on how the analyzed products compare to each other based on customers Ratings and Reviews. Download this comparison and learn: