Coffee Machines customers want a quick, good coffee experience

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them: that's why we used it to produce the Voice of the Customer (VoC) - Coffee Machines report.

Download the report now
delonghi coffee machine

Ease of use has the highest amount of positive comments. The top 3 topics are:

  1. General ease of use
  2. Cleanability
  3. Storable

Quality has the highest amount of negative comments. The top 3 topics are:

  1. Functional Issues
  2. Leakage
  3. Noise

What stands out about Coffee Machines?

Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics softwares misses out on these, but Wonderflow helps you tap them with absolute ease. You can see several examples in the "VoC: Coffee Machines" report.

500.000+ reviews, 60+ channels, 1 Report on Customer Feedback

For the Coffee Machines report we scraped, cleaned, and processed 500.000+ ratings and reviews from 60 different online channels - including Amazon, Walmart, eBay, Mediamarkt, and many others, covering ~400 product SKUs across 10 countries. We can do even better for custom dashboards, with a continuously increasing 200+ channels currently supported.

Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.

Where wonderflow pull its data amazon ebay darty small kitchen appliances blenders
review about coffee machine with sentiment analysis annotation

Did you know that a higher rating equals higher revenue?

With Wonderflow's Artificial Intelligence you can easily find the hundreds of different topics mentioned by your customers. The prescriptive and predictive engine can then find out what product characteristics are most relevant in increasing your star rating: did you know that for Coffee Machines speed is more important than price?

Wonderflow's Artificial Intelligence has been tailored specifically to the Coffee Machine vertical and delivers the best topic detection accuracy and resolution on the market.

Customer Experience and Competitor insights as seen by the buyers

Customers don't talk exclusively about you, but about your competitors too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights on your competitors' lineups and gain an advantage.

The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.

De Longhi coffee machine insights with the wonderflow dashboard

Get the Voice of the Customer: Coffee Machines report

The VOC: Coffee Machines report aims to provide insights on what consumers are looking for when buying Coffee Machines. Download this report and learn:

  • Key facts and figures of the Coffee Machines industry
  • Positive aspects and the areas that need improvement
  • Strengths and weaknesses of the major players in the market
voice of customer report series coffee machine report