Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them: that's why we used it to produce the Voice of the Customer (VoC) - Coffee Machines report.Download the report now
Ease of use has the highest amount of positive comments. The top 3 topics are:
Quality has the highest amount of negative comments. The top 3 topics are:
Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics softwares misses out on these, but Wonderflow helps you tap them with absolute ease. You can see several examples in the "VoC: Coffee Machines" report.
For the Coffee Machines report we scraped, cleaned, and processed 500.000+ ratings and reviews from 60 different online channels - including Amazon, Walmart, eBay, Mediamarkt, and many others, covering ~400 product SKUs across 10 countries. We can do even better for custom dashboards, with a continuously increasing 200+ channels currently supported.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
With Wonderflow's Artificial Intelligence you can easily find the hundreds of different topics mentioned by your customers. The prescriptive and predictive engine can then find out what product characteristics are most relevant in increasing your star rating: did you know that for Coffee Machines speed is more important than price?
Wonderflow's Artificial Intelligence has been tailored specifically to the Coffee Machine vertical and delivers the best topic detection accuracy and resolution on the market.
Customers don't talk exclusively about you, but about your competitors too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights on your competitors' lineups and gain an advantage.
The VOC: Coffee Machines report aims to provide insights on what consumers are looking for when buying Coffee Machines. Download this report and learn: