Packaging integrity needs to be carefully handled, especially for oils and exfoliants
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them. So, that's why we even use it to create the Voice of the Customer (VoC) - Body Care report.
What stands out about body care products?
Most customers review their purchase, giving out not only feedback but often suggestions. The majority of analytics software misses out on these, but Wonderflow helps you tap into them with absolute ease. You can see several examples in the "VoC: Body Care" report.
The most relevant customer satisfaction drivers for Body Exfoliants are:
- Generic Performances
The most relevant customer dissatisfaction drivers for Body Lotions are:
- Generic Performances
- Package Integrity
300.000+ reviews, 5 categories, 250 brands, 1 Customer Feedback Report
For the body care report, we scraped, cleaned, and processed 300.000+ ratings and reviews from Sephora.com and Amazon, and we covered the global top 250 brands. We can do even better for customized dashboards, constantly increasing to 200+ currently-supported channels.
Wonderflow public data collection engine collects reviews from hundreds of web channels with 99% accuracy. It readies the data for any analysis, thanks to its 6-level cleaning and deduplication process.
Did you know that a higher rating equals higher revenue?
With Wonderflow's Artificial Intelligence, you can easily find hundreds of different topics mentioned by your customers. The prescriptive and predictive engines can then find out what product characteristics are most relevant to increasing your star rating. Did you know that Performances and Product Experience receive the highest volume of comments with body care products?
Wonderflow's Artificial Intelligence has been tailored specifically for the skin care market and delivers the most accurate topic-detection and best solutions on the market.
Customer Experience and Competitor insights as seen by the buyers
Customers don't only talk about you, but also about your competitors, too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights into your competitors' lineups and gain an extra advantage.
The Wonderboard has been recognized as the easiest-to-use CX analytics dashboard and can help you save hundreds of hours in manual search for insights on customer reviews. If you want to see it in action request a demo.
Get the Voice of the Customer Body Care report
The VoC Body Care report aims to provide insights into what consumers are looking for when buying skin care products. Download this report and learn:
- Key facts and figures on the best-selling skin care brands on Sephora.com and Amazon
- Your product's positive features and its areas of improvements
- Strengths and weaknesses of the major market players