Wonderflow has been selected as a finalist of the 2021 Engage Awards.
September 27th, 2021 | UK Engage Awards– We are proud to announce our selection as a finalist in the Voice of the Customer category of the Engage Awards 2021 – the only customer and employee engagement industry awards in the UK.
Please see the full finalist list.
The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector.
This year’s winners will be announced in a glittering jazz-themed ceremony at the Riverbank Park Plaza Hotel in London and on 2nd December, attended by hundreds of customer and employee engagement professionals.
Learn more about this year’s registration here.
About Engage Awards/Engage Business Media
The Engage Awards showcase organizational excellence and also recognize individuals who have accomplished signiﬁcant achievements within the customer and employee engagement market.
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
Other articles you might like:
Product Development · Sep 12, 2022
Proper Review Analysis: How to Analyze Customer Reviews (+ Examples)
It’s pretty difficult to imagine a world without reviews. Not many of us walk into a shop and make a purchase without browsing at least a handful of online reviews beforehand. In fact, a study from TrustPilot found that almost 9 out of 10 customers consult online reviews before buying. Though these reviews are incredibly helpful to consumers, for business owners, trying to use reviews to guide the product development process or improve the customer…
Utility & Energy · Aug 09, 2022
More Than Another Bill: Why VoC Programs Improve Utility CX
When did your utility provider last ask you to rate your customer experience (CX) with them? With rising competition, energy costs, customer demands, and regulatory and stakeholder pressure to improve customer services, these key factors drive service providers of water, electricity, and gas to engage deeply with their customers. Old traditional business models must be changed to adapt to the times, and utility brands must prioritize CX more than ever before. The Utility Customer Experience …
Interview · Aug 03, 2022
Customer-Centricity in Consumer Electronics: VoC Interview with Ron Jacobs, Philips Brand Licensing product professional
As part of our Voice of the Customer (VoC) interview series, Stefano Pecorari, Client Success Director at Wonderflow, welcomes Ron Jacobs, Brand Licensing product professional at Philips. Philips is a Dutch multinational founded in 1891 as a lighting company and later expanded to medical equipment, consumer electronics, and domestic appliances. The company is headquartered in Eindhoven. Later, it moved to Amsterdam in 1997. Nowadays, Philips is focused mainly on the health tech continuum. Its mission is…