AMSTERDAM, November 9, 2020 – Wonderflow, the simplest end-to-end solution to analyze the Voice of the Customer, today announced the opening of a new office in Milan, Italy. The expansion is part of Wonderflow’s strategy to extend its European footprint, and to have a strong presence in the heart of Italian business. It brings our teams even closer to some of our customers including De’Longhi, Pirelli, Fastweb, Prima, and Lavazza.
Wonderflow’s expansion answers an increasing demand for accessible customer feedback analytics, and clearly shows the increasing focus on customer experience from European enterprises.
The announcement is accompanied by new key hires, including the return to daily activities of Paolo Pettenello as Head of Performance. Wonderflow is also in the process of hiring several people for its development, linguistics, project management, marketing, and sales teams.
Riccardo Osti, CEO at Wonderflow, commented: “A core belief of Wonderflow is that you need to put the customer at the center of what you do. Opening an office in Milan, and expanding our Wonderflow family with incredibly talented people, gives us the opportunity to be even closer to our customers and meet the increasing demand seen from European enterprises.”
“Our key objective is to add to the talent pipeline while amplifying our focus on continuous learning for both our team, and our clients.” added Paolo Pettenello, Wonderflow’s Head of Performance.
Wonderflow helps companies understand what consumers think about their products and services, and what improvements will drive the best results.
Wonderflow offers the simplest solution to analyze any type of written feedback from hundreds of private and public channels, such as online reviews or contact center records. Wonderflow’s AI automatically unveils predictive insights in an easy-to-use dashboard, enabling business users to take the most impactful actions to grow the business.
Learn more at www.wonderflow.ai/product-page
Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon. In 2019, Wonderflow was one of the prize winners of the European scale up competition, EIT Digital Challenge.
Learn more at www.wonderflow.ai/analyst-relations.
Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. For further information, questions, images, or interview opportunities, please contact Wonderflow at [email protected]
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
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