Wonderflow’s CEO interviewed about 5 billions reviews

Published on — Written by Wonderflow

Wonderflow's CEO interviewed about 5 billions of consumer reviews

Wonderflow made it to the finals of the Accenture Innovation Awards 2016. Our CEO, Riccardo Osti’s interview is part of a series of articles published in relation to this event.

The article talks about the opportunity to learn from big data and how challenging it can be to extract solid conclusions out of unstructured texts. Riccardo explains how Wonderflow overcomes this issue and helps companies grow their business based on consumer feedback analysis.

“Go with the flow. From the moment you use our service, we will keep track of your company reviews. We transform those words into useful information. We do this with both natural language processing and a ‘sentiment analysis’, from which come keywords around the product or service. Our analysts around the world are working hard to transform all this information – with the support of our hybrid processes – into refined results. You get a Wonderboard from us: a dashboard with which your company can understand what customers think so that you can ultimately improve your products, marketing, and customer service. Our goal is to help companies recognize what their areas for improvement are and to maximize customer satisfaction.”

Additionally, Riccardo presents an overview of how Wonderflow gathers and analyzes consumer feedback, what kind of value we are currently offering to our customers and what the company’s vision and growth plans are.

“Our goal is to grow Wonderflow’s revenue stream and to add new customers to our database. After 2017 we want to open an office in Asia and the United States. With our current customers in the Netherlands, we have noticed that you can strengthen the relationship with customers if you can actually visit them physically. And of course, we want to win the Accenture Innovation Summit. “

Click here to read the interview on emerce.nl

About Wonderflow

Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.

Start making winning decisions based on customer feedback todayGet a free demo

Other articles you might like:

wonderflow image

Product Development · Sep 12, 2022

Proper Review Analysis: How to Analyze Customer Reviews (+ Examples)

It’s pretty difficult to imagine a world without reviews. Not many of us walk into a shop and make a purchase without browsing at least a handful of online reviews beforehand.  In fact, a study from TrustPilot found that almost 9 out of 10 customers consult online reviews before buying.  Though these reviews are incredibly helpful to consumers, for business owners, trying to use reviews to guide the product development process or improve the customer…

positive customer reviews

Marketing · Aug 25, 2022

More Smiles, More Stars: 10 Examples of Leveraging Positive Customer Reviews

Brands know that reviews are everything. Whether they are positive, negative, or neutral, customer feedback is at the core of any business. It’s a matter of how well your company leverages or responds to each type. For instance, positive customer reviews are just as powerful of an influence on business success, if not more, than negative ones. And do you just simply smile when you see a customer’s compliment? Of course not! You may want…

utility cx

Utility & Energy · Aug 09, 2022

More Than Another Bill: Why VoC Programs Improve Utility CX

When did your utility provider last ask you to rate your customer experience (CX) with them? With rising competition, energy costs, customer demands, and regulatory and stakeholder pressure to improve customer services, these key factors drive service providers of water, electricity, and gas to engage deeply with their customers. Old traditional business models must be changed to adapt to the times, and utility brands must prioritize CX more than ever before.  The Utility Customer Experience …