Video: Why HR management needs to change now

Published on — Written by Wonderflow

wonderflow image
If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTubeIn the past years, we have observed a rapid change in customer experience. Customers and their opinions have become increasingly valued by companies, that actively started gathering and analyzing feedback. As a consequence, tools like the Wonderboard have become essential for organizations that want to extract actionable insights from customer feedback.

However, the importance that was given to the customer experience was not given to employee experience.

Listening to your customers is essential, but your employees are your company’s most important asset, so you really need to start listening to them and act accordingly. 

The unprecedented working conditions make this shift even more necessary. Working remotely can be a challenge for companies. Employees might start feeling lost and, consequently, their general well-being might deteriorate. Therefore, to be able to help and improve their working conditions and comfort, it is fundamental for leaders to hear and understand their employees.

Brands listen to customers daily but they don’t listen to employees frequently enough.

How is it possible that we’re satisfied with sending an employee survey with 30 or 40 questions once a year? How can we think that collecting employee feedback in this way would help us learn and improve their experience and their performance at work? It is simply unrealistic, and in fact, it’s not happening.

Today, 60% of employees feel unheard, and this has a negative impact on the performance of your company.

How to solve the problem? Just copy and paste what has been done for customer feedback.

Let me give you a couple of examples. Years ago, companies did a lot of interviews, focus groups, or were sending never-ending surveys, like the ones you’re sending to employees.

Then, the best brands realized there was more value in hearing what customers voluntarily generated. Take online reviews as a reference, like the ones you find on Amazon or on e-commerce sites. Today online reviews have become the most relevant source of insights from customers, and long questionnaires have been quit. This new source of feedback, gives freedom to customers, as they can say anything they like, whenever they like.

Another good example is more simply the trend that sees the number of questions in surveys reduce dramatically. I still see sometimes surveys with 15-20 questions, but luckily I see more surveys with only one open-ended question. This is much similar to the freedom of reviews, and it’s the way to go for employee feedback too.

This means that there is no need to come up with new ways or tools to gather and analyze employee feedback. We can apply what we already do with our customers to our employees. 

If you don’t do that, you’re missing out on building a great and profitable business relationship with your team. To facilitate this process, even more, we launched a product called Wonderwork. It’s free to help all companies during the crisis, so you should give it a try.

Investing in better employee satisfaction tools will result in many positive outcomes, such as less employee turnover, higher productivity, and better general well-being.

Therefore, the take-away point of this video is that organizations need to adjust to the current situation, creating suitable structures and processes for the current working conditions. And the best way to do this is to carefully listen to your employees’ needs, in a way that is comfortable to them, and not to the brand.

For more interesting content, click here.

Supercharge your employee feedback analysis with WonderWork
Employee well-being is crucial to growing your business. WonderWork helps you collect feedback, make data-driven decisions, and measure their impact on employee satisfaction.

Build a continuous and secure feedback loop with your employees.Instantly understand employees and design the right improvementsPrioritize actions based on their potential impact on employee satisfactionImmediately spot serious infractions and protect the workplaceAggregate and analyze several feedback sources (i.e. NPS, surveys, interviews, Indeed, Glassdoor) into a single dashboard

About Wonderflow

Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.

Start making winning decisions based on customer feedback todayGet a free demo

Other articles you might like:

wonderflow image

Product Development · Sep 12, 2022

Proper Review Analysis: How to Analyze Customer Reviews (+ Examples)

It’s pretty difficult to imagine a world without reviews. Not many of us walk into a shop and make a purchase without browsing at least a handful of online reviews beforehand.  In fact, a study from TrustPilot found that almost 9 out of 10 customers consult online reviews before buying.  Though these reviews are incredibly helpful to consumers, for business owners, trying to use reviews to guide the product development process or improve the customer…

utility cx

Utility & Energy · Aug 09, 2022

More Than Another Bill: Why VoC Programs Improve Utility CX

When did your utility provider last ask you to rate your customer experience (CX) with them? With rising competition, energy costs, customer demands, and regulatory and stakeholder pressure to improve customer services, these key factors drive service providers of water, electricity, and gas to engage deeply with their customers. Old traditional business models must be changed to adapt to the times, and utility brands must prioritize CX more than ever before.  The Utility Customer Experience …

Ron Jacobs Philips Brand Licensing

Interview · Aug 03, 2022

Customer-Centricity in Consumer Electronics: VoC Interview with Ron Jacobs, Philips Brand Licensing product professional

As part of our Voice of the Customer (VoC) interview series, Stefano Pecorari, Client Success Director at Wonderflow, welcomes Ron Jacobs, Brand Licensing product professional at Philips. Philips is a Dutch multinational founded in 1891 as a lighting company and later expanded to medical equipment, consumer electronics, and domestic appliances. The company is headquartered in Eindhoven. Later, it moved to Amsterdam in 1997. Nowadays, Philips is focused mainly on the health tech continuum. Its mission is…