Consumers looking to buy products on eCommerce platforms like Amazon increasingly base their opinion on the experience of other customers rather than on the sellers’ promises. Additionally, these are pushing to present its customers only with high-quality products. This means that customer feedback is becoming increasingly important and that having good ratings and reviews has become essential for selling, both online and offline.
Analyzing multi-language customer feedback in large volume from different sources is a complex process. With an AI-based technology and years of experience, Wonderflow is helping global brands to become customer-centric. Find out more about our solution.
Wonderflow’s AI-driven Voice of the Customer analysis allows companies to thoroughly analyze customer feedback, identifying the features of the products that need improvement or optimization. By putting the insights in practice, companies drastically improve their ratings and reviews, consequently generating a higher CSAT and sales.