Research Firms Highlight the Rapid Development in Customer Experience Management and Analytics
Published on — Written by Wonderflow
Amsterdam, 24 September 2020 – Wonderflow highlights its many interactions with industry analysts. Over the course of the past two years, the analyst community, Wonderflow leadership team, and Wonderflow’s clients have been actively engaging. Briefings and conversations with large firms such as Forrester, IDC, 451 Research, and Omdia, as well as niche experts such as Aragon Research and Sanchit Vir Gogia’s Greyhound Research, create tremendous opportunities to discuss and collaborate.
The input from Wonderflow and our clients has helped provide more clarity to the highly important topic of creating best-in-class Customer Experience programs and embedding them into the enterprise, from customer service all the way through to the board.
Specific reports include:
- Omdia Market Radar: AI-enabled Experience Management Platforms
- ‘How To Measure Value For Customer’
- Enterprises Must Have One VoC Program, Not Many – Faith Adams
- Coverage Initiation: Wonderflow visualizes customer feedback for executives, LoB managers
- Hot Vendors™ in Document Analytics, 2019
Bram Weerts, Chief Customer Officer at Wonderflow, comments: “We are operating in a domain ruled by large corporations, but we managed to get on the radar of most of the leading Research Firms in our space already, which is incredible! I firmly believe that this process is a critical one, as their feedback allows us to grow and better serve our customers.”
About Wonderflow
Wonderflow is the simplest end-to-end solution to analyze the voice of the customer. Wonderflow’s AI platform empowers companies to turn consumer and employee feedback into actionable insights. The process of collection and analysis is automated, making it easy to combine vast amounts of unstructured and structured feedback. Integrating internal and public sources, it unveils incredibly accurate insights in the most user-friendly dashboard of the industry. Customers leverage Wonderflow as the central tool to integrate feedback throughout their company to build better products, provide better customer experience, and gain more market share.
Wonderflow is frequently mentioned by industry research firms such as Forrester, Omdia, 451 Research, and Aragon. In 2019, Wonderflow was one of the prize winners of the European scaleup competition, EIT Digital Challenge.
Learn more about Wonderflow at www.wonderflow.co
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About Wonderflow
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
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